Senior Technical Support Engineer (Remote)

GitHub; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

GitHub is growing its Support Engineering team in the United Kingdom with a fully remote option. The Support Engineer III will manage tickets, identify bugs, and contribute to product improvements.

The role emphasizes teamwork, adaptability, and efficient support processes, including weekend rotations. The ideal candidate has 5+ years in technical customer support or a CS degree with 3+ years of related experience, and strong knowledge of Git/GitHub and CI/CD workflows.

Qualifications

• 5+ years' experience in technical customer support, technical writing, system administration, or related roles.
• OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles.
• OR equivalent experience.

Responsibilities

• Troubleshoot tickets of varying complexity and provide high-quality replies.
• Provide real-time customer support via phone and chat using remote tools.
• Advocate for customers and liaise with Engineering to coordinate upgrades and feature communications.
• Identify and report bugs and request features based on customer feedback.
• Update knowledge and public/internal documentation to reflect best practices.
• Develop subject-matter expertise and share it within the squad as needed.

Skills

Technical support

Technical writing

System administration

On‑call weekends

Education

Bachelor's degree in CS or related field

Tools

Git

GitHub

CI/CD pipelines

Docker

Linux

Job description

GitHub is growing its Support Engineering team in the United Kingdom with a fully remote option. The Support Engineer III will manage tickets, identify bugs, and contribute to product improvements.

The role emphasizes teamwork, adaptability, and efficient support processes, including weekend rotations. The ideal candidate has 5+ years in technical customer support or a CS degree with 3+ years of related experience, and strong knowledge of Git/GitHub and CI/CD workflows.