Senior Technical Support Engineer - Payments & Integrations

Ingenico Group; Dalgety Bay; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ingenico Group is seeking a Technical Support Engineer in Dalgety Bay, UK. The role involves supporting customers and third-party organizations in integrating Ingenico payment solutions into their POS systems. You will investigate and resolve technical issues, log progress while ensuring excellent communication, and collaborate with regional and Group R&D for effective solutions.

Candidates should have technical support experience, strong analytical skills, and an HND level in a relevant engineering discipline. The position promotes diversity and inclusion, encouraging applications from all individuals.

Qualifications

• Technical support experience in software or IT industry.
• Ability to effectively communicate in technical and layman’s terms.
• Strong analytical and problem-solving skills.
• HND level in suitable engineering discipline or above.
• Experience with C/C++, WinCE/Android Studio.

Responsibilities

• Investigate and resolve technical issues from customers.
• Log and track issues with excellent communication.
• Work closely with R&D for quick solutions.
• Lead customer support calls on technical discussions.
• Prepare and load terminal software packages.

Skills

Technical support experience in S/W, IT or other technology industry

Ability to communicate ideas in both technical and layman’s terms

Strong analytical and creative problem-solving skills

Effective time management of workload related tasks

Ability to work autonomously with little supervision

HND level in suitable engineering discipline or above

Experience with C/C++, WinCE/Android Studio and WIN OS applications

Strong interpersonal skills

Respectful and courteous towards others

Self-motivated and enthusiastic

Education

HND level in suitable engineering discipline or above

Job description

Ingenico Group is seeking a Technical Support Engineer in Dalgety Bay, UK. The role involves supporting customers and third-party organizations in integrating Ingenico payment solutions into their POS systems. You will investigate and resolve technical issues, log progress while ensuring excellent communication, and collaborate with regional and Group R&D for effective solutions.

Candidates should have technical support experience, strong analytical skills, and an HND level in a relevant engineering discipline. The position promotes diversity and inclusion, encouraging applications from all individuals.