Technical Support Engineer

Ingenico; Dalgety Bay; On-site; GBP 30,000 - 45,000; Full time

Job summary

Ingenico is seeking a Technical Support role in Dalgety Bay, Scotland, where you will support customers integrating Ingenico payment solutions into their POS infrastructure. The successful candidate will investigate technical issues, manage support requests, and work closely with R&D to provide solutions.

Applicants should have technical support experience, some software development proficiency in C, C++, or Java, and strong analytical and communication skills.

Qualifications

• Experience in software development, particularly in C, C++, or Java.
• Technical support experience in software, IT, or another technology industry.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Investigate and resolve technical issues reported by customers.
• Log and track progress of support issues, ensuring communication with stakeholders.
• Lead customer support calls and meetings on technical issues.
• Prepare and load terminal software packages.

Skills

Microsoft Office skills

Technical support experience

Software development experience (C, C++, Java)

Strong analytical and creative problem-solving skills

Effective time management

Ability to work autonomously

Education

HND level in suitable engineering discipline or above

Tools

C/C++

WinCE/Android Studio

Job description

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low‑level applications that control and manage APIs and payment applications (including EMV).

Your day‑to‑day responsibilities include:

• Investigate and resolve technical issues reported by customers/integrators
• Log and track the progress of each issue ensuring excellent communications with stakeholders
• Work closely with regional and Group R&D to offer quick solutions
• Lead customer support calls and meetings on technical issues and discussions
• Preparation and loading of terminal software packages
• Ensure loading tools are maintained to latest versions and standards
• Occasional customer site visits to support and participate in technical investigations
• Provide level 3 support for integration issues in production environment

Signs of success

• Manage support requests in line with SLAs
• Deliver work on time and to a consistently high standard
• Provide high first‑time‑fix rate on all resolved investigations
• Maintain sound knowledge and understanding of Ingenico products and software architectures

Skills we can’t do without

• Microsoft Office skills required
• Technical support experience in S/W, IT or other technology industry
• Some software development experience i.e. C, C++, Java
• Ability to communicate ideas in both technical and layman’s terms
• Strong analytical and creative problem‑solving skills
• Effective time management of workload‑related tasks
• Ability to work autonomously with little supervision

Skills we’d like

• HND level in suitable engineering discipline or above
• Experience with C/C++, WinCE/Android Studio and WIN OS applications

Behaviour skills

• Strong interpersonal skills
• Respectful and courteous towards others
• Positive “can‑do” attitude
• Self‑motivated and enthusiastic

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.