Senior Technical Support Engineer at Operations Management SaaS (French Speaking)

Grey Matter Recruitment; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus: 10%

Job summary

Grey Matter Recruitment is seeking a customer-facing technical support professional for a SaaS environment. You will troubleshoot software issues and work with data migrations, integrations and SQL/XML to resolve real customer problems.

Join a role that goes beyond a standard helpdesk, collaborating with technical teams on complex issues and delivering proactive support in a growing SaaS business.

Qualifications

• Experience in technical support or customer support roles.
• Bonus: knowledge of SQL, XML, integrations, and data migrations; familiarity with B2B SaaS or CRM systems.

Responsibilities

• Troubleshoot software issues and resolve customer problems.
• Work with integrations and data migration tasks with customers.
• Collaborate with technical teams on complex issues.
• Provide excellent customer-facing support beyond a standard helpdesk.

Skills

SQL

XML

Integrations

Data migrations

Customer-facing support

Tools

CRM software

Job description

Kickstart your tech career in SaaS, solving real customer challenges involving software, integrations, data and technical troubleshooting.

The Company

• Cloud and on-prem software used by businesses worldwide


• Great training, progression and supportive culture


• 10% bonus

The Role

• Customer-facing technical role that goes well beyond a standard helpdesk


• Troubleshoot software issues and solve real customer problems


• Get hands-on with SQL, XML, integrations and data migrations


• Work alongside technical teams on more complex issues

The Need

• Technical support, helpdesk or customer support experience


• Bonus: SQL, XML, integrations, data migration, B2B SaaS or CRM