Senior Technical Support Engineer
Astec Industries Europe Limited
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Benefits offered by this job
Job summary
Astec Industries Europe Limited in Omagh, Northern Ireland, seeks a Senior Technical Support Engineer to join our skilled team. You will provide product support to dealers and customers worldwide, troubleshoot issues remotely, and collaborate with internal functions to resolve complex technical problems.
Travel to customer sites, onboarding and mentoring of junior personnel, and adherence to health and safety policies are integral.
Qualifications
- Minimum 4 years’ experience with mobile plant (quarry, mining, agriculture, forestry machinery).
- Proactive and courageous approach to safety.
- Strong customer focus and service mindset.
- Solid mechanical, electrical, and hydraulic knowledge and experience.
Responsibilities
- Provide product support to dealers and customers worldwide.
- Troubleshoot, diagnose, and resolve issues remotely.
- Utilize Case Management System to integrate support functions.
- Collaborate with internal departments to document and resolve technical issues.
- Engage with the NPI team to enhance product reliability.
- Support Quality Improvement Team (QIT) initiatives to identify root causes and resolve manufacturing, assembly, and design issues.
- Develop technical solutions and procedures for customers and dealers.
- Adhere to Health and Safety policies and regulations at all times.
- Occasionally travel to customer sites to deliver technical solutions.
- Provide training and mentoring of junior personnel and placement engineers
Skills
Education
Job description
Senior Technical Support Engineer Astec Industries Europe Limited Omagh, County Tyrone, GB
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION: Astec Europe, Omagh
This new exciting role of Senior Technical Support Engineer will be working within a highly skilled and energetic team locally, backed by our North American team filled with a heritage of experience from the Astec brands. This exciting role will be based at our Astec Europe headquarters in Omagh, Northern Ireland. The role will include supporting our current Telestack products and also our new product of mobile tracked crushers & screeners. As we continue to expand our product range, more opportunities will arise to champion additional products.
With the role, there will be opportunities to travel to our customers sites and work on the equipment to gain first hand experiences, accelerating knowledge and experience on the products and the industries we serve.
- Provide product support to dealers and customers worldwide.
- Troubleshoot, diagnose, and resolve issues remotely.
- Utilize our Case Management System to integrate support functions.
- Collaborate with internal departments to document and resolve technical issues.
- Engage with the NPI team to enhance product reliability.
- Support Quality Improvement Team (QIT) initiatives to identify root causes and resolve manufacturing, assembly, and design issues.
- Develop technical solutions and procedures for customers and dealers.
- Adhere to Health and Safety policies and regulations at all times.
- Occasionally travel to customer sites to deliver technical solutions.
- Provide training and mentoring of junior personnel and placement engineers
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
10% of travel, regional, international
- Minimum of 4 years’ experience working with mobile plant (i.e. quarry, mining, agriculture, forestry machinery).
- Have a proactive and courageous approach to safety.
- Strong customer focus and service mindset.
- Solid mechanical, electrical, and hydraulic knowledge and experience
- Ability to read and interpret electrical/hydraulic schematics.
- Technically minded with excellent problem-solving skills
- Capable of managing multiple tasks simultaneously.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills; able to work independently and in teams.
- Confident and articulate in meetings.
- Willingness and availability to travel occasionally.
- Minimum time served apprenticeship/Qualification in a related discipline.
- Ability to work effectively across diverse cultures.
- Valid clean driver’s license and passport.
- Minimum of 4 years’ experience working with conveying, crushing and/or screen mobile plant.
- Third-level education (HND or above) in Mechanical/Electrical Engineering or related discipline.
- AC electrical qualification or experience.
Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality.
Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.
Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.
Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!
- Vacation
- Paid time off
- Retirement plan and/or pension
- Free parking
- Cycle to work
- Free work laptop
- Competitive salary
- Life insurance
- Employee Assistance Scheme
- Perks Card
- Social Opportunities
- Annual performance review
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
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