Senior Technical Support Engineer

SeeMeHired.com; Omagh; On-site; GBP 42,000 - 64,000; Full time

Job summary

Astec Europe in Omagh seeks a Senior Technical Support Engineer to join a skilled team supporting Telestack mobile equipment and next-generation products. The role offers field and remote support, with travel to customer sites to gain hands-on experience and drive product reliability.

You will work with dealers worldwide, troubleshoot issues, document resolutions, and collaborate with multiple departments. Excellent English and a safety-first mindset are required.

Qualifications

• Minimum 4 years' experience with mobile plant (quarry, mining, agriculture, forestry).
• Proactive safety mindset and adherence to safety policies.
• Strong customer service orientation and communication.
• Ability to read and interpret electrical/hydraulic schematics.
• Technically minded with problem-solving skills.

Responsibilities

• Provide product support to dealers and customers worldwide.
• Troubleshoot, diagnose, and resolve issues remotely.
• Document issues and resolutions in Case Management System.
• Collaborate with internal teams to improve product reliability.
• Engage with NPI team to enhance new products.
• Support Quality Improvement Team initiatives to resolve manufacturing issues.
• Develop technical solutions and procedures for customers and dealers.
• Travel to customer sites as needed to deliver solutions.
• Mentor junior engineers and placement engineers.

Skills

Customer focus

Communication

Problem solving

Multitasking

Safety minded

Cross-cultural

Travel readiness

Apprenticeship

Education

Apprenticeship/related discipline

HND/degree in Mechanical or Electrical Engineering

Job description

Senior Technical Support Engineer

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

LOCATION: Astec Europe, Omagh

About the role

ABOUT THE POSITION

This new exciting role of Senior Technical Support Engineer will be working within a highly skilled and energetic team locally, backed by our North American team filled with a heritage of experience from the Astec brands. This exciting role will be based at our Astec Europe headquarters in Omagh, Northern Ireland. The role will include supporting our current Telestack products and also our new product of mobile tracked crushers & screeners. As we continue to expand our product range, more opportunities will arise to champion additional products.

With the role, there will be opportunities to travel to our customers sites and work on the equipment to gain first hand experiences, accelerating knowledge and experience on the products and the industries we serve.

Deliverables & Responsibilities

• Provide product support to dealers and customers worldwide.


• Troubleshoot, diagnose, and resolve issues remotely.


• Utilize our Case Management System to integrate support functions.


• Collaborate with internal departments to document and resolve technical issues.


• Engage with the NPI team to enhance product reliability.


• Support Quality Improvement Team (QIT) initiatives to identify root causes and resolve manufacturing, assembly, and design issues.


• Develop technical solutions and procedures for customers and dealers.


• Adhere to Health and Safety policies and regulations at all times.


• Occasionally travel to customer sites to deliver technical solutions.


• Provide training and mentoring of junior personnel and placement engineers

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers


• Honesty and integrity in all aspects of business


• Respect for all individuals


• Preserving entrepreneurial spirit and innovation


• Safety, quality and productivity as means to ensure success

Travel Requirements: 10% of travel, regional, international

About the company

Since 1985, Telestack has transformed from a small engineering firm into a global leader in mobile bulk material handling solutions by successfully exploring gaps in the market and offering bespoke engineered solutions to meet the needs of their customers. The respected company have built a leading portfolio of mobile bulk material handling equipment and now offer the widest range of mobile conveyors in the international marketplace. Offering Ship loaders, Ship Unloaders, Hopper Feeders, Truck Unloaders, Bulk Reception Feeders, Stockpiling Conveyors, Link Conveyors and Telescopic Stackers, Telestack have thousands of custom-designed global installations in a range of applications.

Required Criteria

• Minimum of 4 years' experience working with mobile plant (i.e. quarry, mining, agriculture, forestry machinery).


• Have a proactive and courageous approach to safety.


• Strong customer focus and service mindset.


• Solid mechanical, electrical, and hydraulic knowledge and experience


• Ability to read and interpret electrical/hydraulic schematics.


• Technically minded with excellent problem-solving skills


• Capable of managing multiple tasks simultaneously.


• Excellent verbal and written communication skills in English.


• Strong interpersonal skills; able to work independently and in teams.


• Confident and articulate in meetings.


• Willingness and availability to travel occasionally.


• Minimum time served apprenticeship/Qualification in a related discipline.


• Ability to work effectively across diverse cultures.


• Valid clean driver's license and passport.

Desired Criteria

• Minimum of 4 years' experience working with conveying, crushing and/or screen mobile plant.


• Third-level education (HND or above) in Mechanical/Electrical Engineering or related discipline.


• AC electrical qualification or experience.

Skills you'll need