Senior Field Tech & Customer Support Engineer

SeeMeHired.com; Omagh; On-site; GBP 42,000 - 64,000; Full time

Job summary

Astec Europe in Omagh seeks a Senior Technical Support Engineer to join a skilled team supporting Telestack mobile equipment and next-generation products. The role offers field and remote support, with travel to customer sites to gain hands-on experience and drive product reliability.

You will work with dealers worldwide, troubleshoot issues, document resolutions, and collaborate with multiple departments. Excellent English and a safety-first mindset are required.

Qualifications

• Minimum 4 years' experience with mobile plant (quarry, mining, agriculture, forestry).
• Proactive safety mindset and adherence to safety policies.
• Strong customer service orientation and communication.
• Ability to read and interpret electrical/hydraulic schematics.
• Technically minded with problem-solving skills.

Responsibilities

• Provide product support to dealers and customers worldwide.
• Troubleshoot, diagnose, and resolve issues remotely.
• Document issues and resolutions in Case Management System.
• Collaborate with internal teams to improve product reliability.
• Engage with NPI team to enhance new products.
• Support Quality Improvement Team initiatives to resolve manufacturing issues.
• Develop technical solutions and procedures for customers and dealers.
• Travel to customer sites as needed to deliver solutions.
• Mentor junior engineers and placement engineers.

Skills

Customer focus

Communication

Problem solving

Multitasking

Safety minded

Cross-cultural

Travel readiness

Apprenticeship

Education

Apprenticeship/related discipline

HND/degree in Mechanical or Electrical Engineering

Job description

Astec Europe in Omagh seeks a Senior Technical Support Engineer to join a skilled team supporting Telestack mobile equipment and next-generation products. The role offers field and remote support, with travel to customer sites to gain hands-on experience and drive product reliability.

You will work with dealers worldwide, troubleshoot issues, document resolutions, and collaborate with multiple departments. Excellent English and a safety-first mindset are required.