Senior Technical Support Engineer

Chiptech International Limited; Lancaster; On-site; GBP 36,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Support Engineer, where your expertise in telecare equipment will drive innovation and enhance lives. This role offers the opportunity to tackle complex technical challenges, providing expert-level support and contributing to product improvements. You'll be part of a vibrant team dedicated to continuous improvement and customer satisfaction. With a culture that values teamwork and integrity, your insights will help shape the future of assistive technology. If you're ready to make a meaningful impact in a supportive environment, this is the perfect opportunity for you.

Benefits

Generous Annual Leave Package

Health and Wellbeing Programme

Pension

Enhanced Maternity Leave

Comprehensive Training and Development Opportunities

Qualifications

• In-depth understanding of telecare equipment and standards.
• Extensive experience in fault analysis and troubleshooting.

Responsibilities

• Act as a senior point of contact for escalated technical queries.
• Perform in-depth fault analysis on complex technical issues.
• Provide detailed reports on recurring technical problems.

Skills

Telecare Equipment Knowledge

Fault Analysis

Problem-Solving

Technical Support

Network Infrastructure

Analytical Skills

Education

Relevant Technical Degree

Tools

Debugging Tools

Monitoring Tools

Job description

Chiptech are a leading manufacturer and product supplier in the Technology Enabled Care (TEC) sector, dedicated to enhancing people’s lives through innovative digital telecare and personal safety solutions as well as providing the best service possible to our customers.

As a trusted expert in digital telecare, Chiptech has been at the forefront of the digital transformation in assistive technology with a reputation for safety and resilience within its innovation.

Job Description

Are you an experienced telecare engineer with an in-depth understanding of telecare equipment, standards, and protocols? Chiptech is looking for a driven and highly skilled Senior Technical Support Engineer to join our dynamic team.

In this role, you’ll be responsible for the investigation, replication, and escalation of identified fault cases and will play a pivotal part in understanding the root cause of these and suggesting changes to the Product and Technical Departments. You will dive deep into investigating issues, identifying root causes, and suggesting improvements.

Key Responsibilities

• Act as a senior point of contact for escalated technical queries, offering expert-level support to both customers and internal teams.
• Perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions.
• Accurately document and report faults, ensuring detailed fault logs, issue classification, and prioritization.
• Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies.
• Recreate complex technical issues in lab environments to simulate customer conditions and diagnose root causes.
• Conduct comprehensive investigations into reported faults, providing detailed findings and action plans to resolve them.
• Contribute technical insights and feedback to improve product designs and development processes.
• Extensive experience in fault analysis, issue recreation, and troubleshooting complex technical issues, particularly in IP Infrastructure, SCAIP, Alarm Receiving Platforms, and Mobile Networks.
• Strong background in system diagnostics, hardware/software interactions, and network infrastructure.
• Experience with various debugging and monitoring tools to diagnose and resolve issues.
• Excellent analytical and problem-solving abilities, with a strategic and methodical approach to fault investigation and resolution.

Job Title: Senior Technical Support Engineer | Location: Palatine Hall, Dalton Square, Lancaster, La1 1pw | Reporting To: Technical Support Manager | Salary: £36k-£45k (Dependent On Experience)

If you’re ready to take your career to the next level and help us deliver meaningful change, we can’t wait to hear from you!

Equality and Diversity Statement

Chiptech is committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.