Senior Technical Support Engineer

Flexera; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to join their dynamic team. This role is pivotal in providing exceptional technical support to customers and partners, ensuring their issues are resolved promptly. You will also contribute to the Knowledge Base, enhancing user experience through informative articles. With a commitment to customer satisfaction and a collaborative environment, this position offers opportunities for growth and advancement in your technical career. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Dynamic team environment

Opportunities for career advancement

Collaborative work culture

Qualifications

• 1-3 years of experience in technical support for enterprise software.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication skills for customer interaction.

Responsibilities

• Provide exceptional technical support to customers and partners.
• Create and publish informative articles for the Knowledge Base.
• Collaborate with Product Management to suggest enhancements.

Skills

Technical Support

Problem-Solving

Communication Skills

Windows OS

Unix/Linux OS

SQL Queries

Networking Protocols

Customer Satisfaction

Education

Bachelor's Degree in Computer Science

Tools

ServiceNow

Job description

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Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

We are seeking a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be providing exceptional technical support to customers, partners, and field engineers, ensuring their issues are resolved promptly and professionally. You will also contribute to Flexera’s Knowledge Base by creating and publishing helpful articles, acting as a key liaison between customers and our Product Management and Engineering teams to advocate for customer needs.

Responsibilities:

• Provide exceptional technical support to customers, partners, and field engineers, ensuring their inquiries are addressed in a timely manner.
• Respond with professional, clear, and effective updates via our support system.
• Troubleshoot and resolve a wide range of customer issues, ensuring customer satisfaction.
• Create and publish informative articles for Flexera’s Knowledge Base, sharing valuable insights and solutions.
• Collaborate effectively with Product Management and Engineering teams to identify and resolve defects, as well as to suggest product enhancements based on customer feedback.
  
  

Requirements:

• 1-3 years of experience providing technical support for enterprise software products and services.
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking protocols.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Strong written and verbal communication skills to effectively interact with customers and internal teams.
• Strong interpersonal skills and the ability to engage with customers at all levels.
• A commitment to delivering exceptional customer satisfaction.
• Self-starter with a proactive attitude towards solving problems and continuously improving processes.
• Strong organizational skills and the ability to multitask effectively.
• An understanding of CMDB & Software Asset Management, particularly within ServiceNow, is a plus.
• A strong appetite for learning in a fast-paced environment.
  
  

Education:

• Bachelor’s Degree in Computer Science or a related field is preferred.
  
  

Why Join Us?

• Be part of a dynamic and fast-paced team.
• Opportunity to grow and advance in your technical career.
• Collaborative environment focused on continuous improvement.
  
  

If you're passionate about delivering exceptional customer service and technical support, and you thrive in a fast-paced environment, we'd love to hear from you!

#IT

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Computer and Network Security, and Information Technology & Services

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