Senior Support Engineer

CD Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a globally recognized cybersecurity unicorn, seeking a dedicated IT Engineer to spearhead EMEA operations. This role offers the chance to take ownership and drive strategic IT initiatives within a dynamic, tech-driven environment. You will collaborate with product, security, and commercial teams, ensuring seamless IT operations while supporting a remote-first workforce. Join a high-performing team and enjoy a competitive compensation package, flexible working arrangements, and a culture that values innovation and inclusion. If you're ready to elevate your career, this is the perfect opportunity for you!

Benefits

Flexible working

Generous holiday policy

£1,000+ annual remote office allowance

Professional development package

Collaborative culture

Qualifications

• 3+ years in IT support or systems engineering role.
• Experience with identity and access tools like Okta.
• Ability to write custom solutions in Python.

Responsibilities

• Manage identity and access systems including Okta and SSO.
• Implement automation across user lifecycle management.
• Support the London office and ensure smooth IT operations.

Skills

Identity and Access Management

AWS

macOS

Python

Automation

APIs

Infrastructure as Code

Problem Solving

Tools

Okta

SSO

MDM Tools

Google Workspace

Slack

Zoom

Terraform

Job description

Direct message the job poster from CD Recruitment

Partner & Sales Leader at CD Recruitment

Senior IT Engineer - EMEA (Cybersecurity Unicorn)

Location: Hybrid -2 / 3 days per week in London

Salary: Up to £80k base + benefits

A globally recognised Cybersecurity unicorn is expanding across Europe and is hiring its first dedicated IT Engineer to support its EMEA operations.

This company is a leader in the automation space. With strong investment, a fast-growing platform, and a world-class team, this is a rare opportunity to take ownership in a high-impact technical role. This position is ideal for someone who wants to move beyond day-to-day support and into a strategic, growth-oriented IT role within a cutting-edge cybersecurity company!

Why Join?

• Work for one of the most exciting cybersecurity companies in the world
• Be the first IT Engineer in EMEA with real ownership and autonomy
• Join a high-performing team in a remote-first, tech-driven environment
• Strong career development, benefits, and compensation package

The Role

You’ll play a key role in scaling and supporting global IT operations across EMEA. This is a hands-on role focused on infrastructure, identity and access, automation, and creating world-class internal systems.

You’ll partner with product, security, and commercial teams while supporting a growing remote-first workforce and London office.

Key Responsibilities:

• Own identity and access management systems, including configuration and ongoing support of Okta, SSO, and IAM policies
• Identify and implement automation across user lifecycle management, SaaS provisioning, and IT workflows
• Provide IT support coverage during EMEA hours, collaborating closely with US-based teams
• Support the London office environment, ensuring a smooth in-person experience and managing Zoom Rooms and hardware
• Design and maintain internal documentation and support processes
• Collaborate with the security team to maintain a strong compliance and risk posture
• Build integrations and support systems across macOS, AWS, and cloud-based applications

What Does Success Look Like? You’ll build scalable, secure, and efficient IT systems that support business growth across EMEA. You’ll elevate the employee experience, reduce manual tasks, and contribute to a best-in-class internal IT function.

Who We’re Looking For:

• 3+ years in a support, systems engineer, or IT manager role at a software vendor
• Experience with identity and access tools such as Okta and SSO
• Strong knowledge of AWS environments
• Proficiency in macOS and MDM tools (e.g., Kandji, JAMF)
• Ability to write custom solutions in Python or similar scripting language
• Experience working with APIs and no-code/low-code platforms (e.g., Okta Workflows, Tines, Tray.io)
• Familiarity with tools like Google Workspace, Slack, and Zoom
• A self-starter who enjoys working independently and solving complex problems
• Experience with infrastructure as code tools such as Terraform
• Background in contributing to the tech community via events, talks, or written content

Benefits Include: Flexible working and generous holiday policy, £1,000+ annual remote office allowance, individual professional and personal development package and a collaborative culture with a focus on innovation and inclusion.

Please note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application has been unsuccessful.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Consulting, and Information Technology

• Industries

  IT Services and IT Consulting and Software Development

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