Senior Support Engineer

JR United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior IT Engineer to spearhead its EMEA operations. This role offers a unique opportunity to take ownership of IT infrastructure, identity management, and automation in a dynamic cybersecurity environment. You will collaborate with cross-functional teams to enhance IT operations and employee experiences while working in a flexible, remote-first culture. Join a company that values innovation and personal development, and be part of a team that is shaping the future of cybersecurity. If you are a self-starter with a passion for technology and problem-solving, this role is perfect for you.

Benefits

Flexible working

Generous holiday policy

£1,000+ annual remote office allowance

Individual professional development package

Collaborative culture focused on innovation

Qualifications

• 3+ years in support or systems engineering roles at a software vendor.
• Experience with identity and access tools like Okta and SSO.

Responsibilities

• Own identity and access management systems and provide ongoing support.
• Identify and implement automation across user lifecycle management.

Skills

Identity and Access Management

AWS

Python

Okta

macOS

Infrastructure as Code (Terraform)

APIs

MDM Tools (Kandji, JAMF)

No-code/Low-code Platforms

Google Workspace

Tools

Okta Workflows

Zoom

Slack

Job description

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Senior IT Engineer - EMEA (Cybersecurity Unicorn)

Location: Hybrid -2 / 3 days per week in London

Salary: Up to £80k base + benefits

A globally recognised Cybersecurity unicorn is expanding across Europe and is hiring its first dedicated IT Engineer to support its EMEA operations.

This company is a leader in the automation space. With strong investment, a fast-growing platform, and a world-class team, this is a rare opportunity to take ownership in a high-impact technical role. This position is ideal for someone who wants to move beyond day-to-day support and into a strategic, growth-oriented IT role within a cutting-edge cybersecurity company!

Why Join?

• Work for one of the most exciting cybersecurity companies in the world
• Be the first IT Engineer in EMEA with real ownership and autonomy
• Join a high-performing team in a remote-first, tech-driven environment
• Strong career development, benefits, and compensation package

The Role

You’ll play a key role in scaling and supporting global IT operations across EMEA. This is a hands-on role focused on infrastructure, identity and access, automation, and creating world-class internal systems.

You’ll partner with product, security, and commercial teams while supporting a growing remote-first workforce and London office.

Key Responsibilities:

• Own identity and access management systems, including configuration and ongoing support of Okta, SSO, and IAM policies
• Identify and implement automation across user lifecycle management, SaaS provisioning, and IT workflows
• Provide IT support coverage during EMEA hours, collaborating closely with US-based teams
• Support the London office environment, ensuring a smooth in-person experience and managing Zoom Rooms and hardware
• Design and maintain internal documentation and support processes
• Collaborate with the security team to maintain a strong compliance and risk posture
• Build integrations and support systems across macOS, AWS, and cloud-based applications

What Does Success Look Like? You’ll build scalable, secure, and efficient IT systems that support business growth across EMEA. You’ll elevate the employee experience, reduce manual tasks, and contribute to a best-in-class internal IT function.

Who We’re Looking For:

• 3+ years in a support, systems engineer, or IT manager role at a software vendor
• Experience with identity and access tools such as Okta and SSO
• Strong knowledge of AWS environments
• Proficiency in macOS and MDM tools (e.g., Kandji, JAMF)
• Ability to write custom solutions in Python or similar scripting language
• Experience working with APIs and no-code/low-code platforms (e.g., Okta Workflows, Tines, Tray.io)
• Familiarity with tools like Google Workspace, Slack, and Zoom
• A self-starter who enjoys working independently and solving complex problems
• Experience with infrastructure as code tools such as Terraform
• Background in contributing to the tech community via events, talks, or written content

Benefits Include: Flexible working and generous holiday policy, £1,000+ annual remote office allowance, individual professional and personal development package and a collaborative culture with a focus on innovation and inclusion.

Please note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application has been unsuccessful.