Senior Customer Support Engineer

ZipRecruiter; Wokingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Support Engineer to provide technical assistance and professional services. This role involves being the first point of contact for customers, collaborating with global teams to troubleshoot issues, and ensuring effective system administration. With a commitment to corporate social responsibility and innovative solutions, this company offers an exciting opportunity for passionate individuals to contribute to meaningful projects. Join a diverse team dedicated to making a positive impact while developing your career in a supportive environment.

Qualifications

• Degree in Engineering required for technical support role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Monitor customer cases and handle emergency calls.
• Investigate, diagnose, and resolve technical issues.

Skills

Technical Engineering Degree

Proactive problem solver

Understanding of the client’s product portfolio

Excellent communication skills

Ability to commute to the office

Education

Technical Engineering Degree

Job description

Job Description

We are looking for a Support Engineer to handle all technical issues and provide professional services.

About the company

Our client is committed to corporate social responsibility, enabling economic growth, and raising living standards globally through decarbonisation, digitalisation, and decentralisation solutions. They are a diverse, dedicated team operating at the highest level, welcoming passionate individuals to join their mission.

What you’ll be doing

You’ll be based at the customer site in Berkshire, providing Power System Application and IT support. You will act as the first point of contact for customers and collaborate with the UK and USA global teams to troubleshoot and resolve issues.

Your daily responsibilities may include:

1. Monitoring customer cases through the call tracking system
2. Handling out-of-hours emergency calls
3. Gathering information, investigating, diagnosing, and resolving issues
4. Assisting with the installation and testing of patches
5. Supporting configuration management, system tuning, database cleansing, proactive system monitoring, and general system administration tasks

About you

This role requires you to be in the office every day.

Key skills include:

• Technical Engineering Degree
• Proactive problem solver
• Understanding of the client’s product portfolio
• Excellent communication skills
• Ability to commute to the office

Interested?

If this role interests you, contact Lola Hall at [e-mail].

We can also send you the detailed job description upon request.

Additional details

Reference number: 18031

Position type: Permanent

Company: FMC Talent