Senior Technical Service Delivery Lead

Seetec Group Ltd.; Hockley; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Salary Review

Refer A Friend Scheme

BenefitHub access

Job summary

Seetec Group Ltd. is seeking a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer in the UK.

The postholder will manage the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. Although not an engineering role day to day, you’ll stay hands-on during complex changes, escalations, or critical milestones, and will line-manage the technical delivery

Qualifications

• Broad experience in technical delivery management or senior engineering roles.
• Knowledge across cloud, infrastructure, networking and modern workplace technologies.
• Comfortable discussing and reviewing solution designs in detail.
• Proven ability to own customer relationships in MSP or service-based environments.
• Experience managing technical projects and coordinating delivery teams.
• Confidence working with engineers and senior customer stakeholders.
• Familiarity with ITIL, service management and change control processes.
• Familiarity with ISO27001, Cyber Essentials Plus and general security best practices.

Responsibilities

• Act as the main technical service delivery contact for the primary customer.
• Build strong relationships with customer stakeholders and understand requirements.
• Translate requirements into deliverable technical work and manage expectations.
• Provide timely updates on progress, risks, and issues.
• Own delivery outcomes across projects, changes and ongoing service activity.
• Manage escalations, delivery risks and service issues.
• Plan, coordinate and deliver projects and major change activity.
• Maintain understanding of the customer environment and architecture.
• Line manage the technical delivery team and provide direction and support.
• Conduct regular one-to-ones and support professional development.
• Report delivery status, risks and customer sentiment to IT & Operations Head.
• Ensure high-quality documentation is produced and maintained.

Skills

Technical delivery management

Cloud

Infrastructure

Networking

Solution design review

Customer relationships

Project coordination

ITIL & security

Job description

Seetec Group Ltd. is seeking a Technical Service Delivery Manager to oversee the successful delivery of services for our primary customer in the UK.

The postholder will manage the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. Although not an engineering role day to day, you’ll stay hands-on during complex changes, escalations, or critical milestones, and will line-manage the technical delivery