Benefits Systems and Control Officer

PSPS – Public Sector Partnership Services Ltd; Horncastle; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Annual leave 26 days + bank holidays +

Birthday day off

Hybrid working

Wellbeing support

Employee benefits platform

Job summary

PSPS – Public Sector Partnership Services Ltd in Horncastle is seeking a Benefits Systems and Control Officer to support and develop Revenues & Benefits systems, ensuring data integrity and regulatory reporting.

You will work with colleagues and partner organisations to keep Housing Benefit and Council Tax Support processes compliant and efficient, with hybrid working and a supportive team culture.

Qualifications

• Experience in Housing Benefit and Council Tax Support.
• Data management and accuracy is essential.
• Strong IT skills including MS Office.
• Analytical mindset with ability to present data.
• Ability to manage competing priorities and meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Support and develop Revenues and Benefits systems and user access.
• Deliver reconciliations, statutory returns, subsidy submissions and performance reporting.
• Assist with system upgrades, testing and digital transformation.
• Provide technical guidance and training to colleagues and partners.

Skills

Housing Benefit & Council Tax Support

Data management & administration

IT skills (MS Office)

Analytical & problem solving

Prioritisation & deadlines

Independent & team working

Tools

Microsoft Office Suite

Job description

Benefits Systems and Control Officer

Contract Type: Permanent / Full-time

Hours Per Week: 37

Salary Range: £31,592 - £36,661 per annum

Location: Horncastle

Closing Date: 09/11/2026

Are you an experienced local authority benefits professional with strong technical skills and a passion for accuracy, continuous improvement and delivering excellent services to residents If so, we'd love to hear from you.

This is a key role responsible for supporting and developing our benefits systems, ensuring data integrity, delivering statutory reporting requirements, and providing expert technical advice across the service.

Working closely with colleagues, stakeholders, suppliers and partner organisations, you will help ensure our Housing Benefit and Council Tax Support systems operate effectively, remain compliant with legislation, and continue to evolve to meet changing business requirements.

This is an excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement.

Why Join Us

As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our Revenues and Benefits service remains accurate, compliant and efficient. If you're looking for a role where your technical expertise, analytical skills and commitment to excellence can make a genuine difference, this could be your next opportunity.

Working as part of a small specialist team, you'll share knowledge, learn from colleagues and support one another. We value open communication and welcome your ideas and experience to help solve problems, improve services and shape how we work.

What you'll be doing

• Supporting and maintaining Revenues and Benefits systems, managing user access and controls, and resolving technical issues.
• Ensuring data accuracy and delivering reconciliations, statutory returns, subsidy submissions and performance reporting.
• Supporting system upgrades, testing and digital transformation.
• Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery.

We're looking for someone who

• Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation.
• Has data management and administration experience, along with excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Has strong analytical and problem-solving skills with the ability to interpret and confidently present data and management information.
• Manages competing priorities and consistently meets deadlines.
• Shows initiative, accountability and commitment to continuous improvement.
• Works effectiveály both independently and as part of a team.

Closing Date: Monday 9th November 2026

Provisional Interview Date: Monday 16th November 2026

This position will be based at our Horncastle office, but there might be occasions where there is a requirement to travel across all three offices.

Hybrid Working may be applicable for this role.

The interview will consist of a combination of questions and assessments designed to evaluate technical knowledge, problem-solving ability, analytical skills and communication effectiveness.

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return

• Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.
• Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
• Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
• Employment policies- including gender neutral Family Pa