Senior Technical & Complex Motor Claims Leader
Prima
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Benefits offered by this job
Job summary
Prima is seeking a Principal Technical & Complex Claims Leader to shape the future of Motor Claims Management in the UK, based in Manchester. You will lead the Technical & Complex Claims transformation, build a high-caliber team, and drive a proprietary platform in collaboration with Product and Engineering.
With 10+ years in UK motor insurance and strong financial, strategic, and tech-forward capabilities, you will influence reserving, exposure, and loss ratio while partnering across
Qualifications
- 10+ years of senior leadership experience within the UK Motor Insurance market.
- Experience leading major claims transformation activities, with a proven track record of designing, scaling and/or restructuring Complex Claims functions.
- Deep expertise in managing multi-million pound Complex Claims portfolios; proven ability to set reserving philosophies and manage Loss Ratio performance.
- Advanced knowledge of Complex Claims areas, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management.
Responsibilities
- Design, direct, and execute the internalisation strategy for Technical & Complex Claims; lead the transformation agenda across the Technical & Complex Claims domains as we internalise.
- Build and lead a capable team of Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire.
- Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement.
- Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations.
- Hold joint accountability for financial performance of the Complex & Technical Claims portfolio; define and embed reserving philosophy, manage indemnity spend, minimise leakage, influence Loss Ratio.
- Act as a senior point of escalation for Complex Claims exceeding authority; ensure key decisions are well-considered.
- Review and challenge Complex Claims strategies, reserving calculations, litigation approaches, and high-value settlements.
- Maintain relationships with stakeholders across Capacity / Reinsurance Partners regarding Complex Claims management.
- Serve as lead SME to Product and Engineering for a market-leading proprietary Claims Management Platform.
- Translate expertise into clear business requirements and user needs.
- Collaborate with Claims Business Architect to design well-structured Technical Claims processes.
Skills
Job description
Prima is seeking a Principal Technical & Complex Claims Leader to shape the future of Motor Claims Management in the UK, based in Manchester. You will lead the Technical & Complex Claims transformation, build a high-caliber team, and drive a proprietary platform in collaboration with Product and Engineering.
With 10+ years in UK motor insurance and strong financial, strategic, and tech-forward capabilities, you will influence reserving, exposure, and loss ratio while partnering across
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