Principal Technical & Complex Claims Leader

Prima; Manchester; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Private healthcare

Gym discounts

Wellbeing programs

Mental health support

Job summary

Prima is seeking a Principal Technical & Complex Claims Leader to shape the future of Motor Claims Management in the UK, based in Manchester. You will lead the Technical & Complex Claims transformation, build a high-caliber team, and drive a proprietary platform in collaboration with Product and Engineering.

With 10+ years in UK motor insurance and strong financial, strategic, and tech-forward capabilities, you will influence reserving, exposure, and loss ratio while partnering across

Qualifications

• 10+ years of senior leadership experience within the UK Motor Insurance market.
• Experience leading major claims transformation activities, with a proven track record of designing, scaling and/or restructuring Complex Claims functions.
• Deep expertise in managing multi-million pound Complex Claims portfolios; proven ability to set reserving philosophies and manage Loss Ratio performance.
• Advanced knowledge of Complex Claims areas, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management.

Responsibilities

• Design, direct, and execute the internalisation strategy for Technical & Complex Claims; lead the transformation agenda across the Technical & Complex Claims domains as we internalise.
• Build and lead a capable team of Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire.
• Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement.
• Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations.
• Hold joint accountability for financial performance of the Complex & Technical Claims portfolio; define and embed reserving philosophy, manage indemnity spend, minimise leakage, influence Loss Ratio.
• Act as a senior point of escalation for Complex Claims exceeding authority; ensure key decisions are well-considered.
• Review and challenge Complex Claims strategies, reserving calculations, litigation approaches, and high-value settlements.
• Maintain relationships with stakeholders across Capacity / Reinsurance Partners regarding Complex Claims management.
• Serve as lead SME to Product and Engineering for a market-leading proprietary Claims Management Platform.
• Translate expertise into clear business requirements and user needs.
• Collaborate with Claims Business Architect to design well-structured Technical Claims processes.

Skills

Senior leadership

Transformation experience

Financial acumen

Subject matter expertise

Entrepreneurial approach

Tech-forward mindset

People leadership

Cross-functional influence

Tech ways of working

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

In 2025, Prima became part of the AXA Group, enabling us to further realize our potential through global expertise. Our core ambition remains market leadership through advanced technology, outstanding people, and an exceptional customer experience.

To help fuel that growth, we need a Principal Technical & Complex Claims Leader to join our Claims UK team to help us build the future of Motor Claims Management in the UK.

Reporting directly to the UK Head of Claims, you will play a pivotal role in building our tech-enabled Motor Claims function in Manchester as we transition from a TPA to an internalized model. This strategic, non-BAU role requires an entrepreneurial business-builder to define our Complex Claims philosophy, drive portfolio financial performance, and pioneer advanced tech integration.

Excited to make an impact? Here are the details

What you’ll do

• Functional Design & Build
• Work with the Head of Claims UK to design, direct, and execute the internalisation strategy for Technical & Complex Claims; lead the transformation agenda across the Technical & Complex Claims set of domains as we internalise.
• Build and lead a capable team of high-calibre Technical Claims Specialists across High-Value Claims, Large Loss, Complex Bodily Injury, and Third-Party Property Damage / Credit Hire. As we internalise and scale the overall functions, this role will lead a team of Managers responsible for each of these individuals domains of in-function expertise.
• Establish strong processes across Technical Claims to ensure case strategies are effective, proactive, and focused on commercially-aware settlement.
• Technical Claims Leadership
• Act as the ultimate point of authority on Technical Claims topics, providing evidence-based advice and recommendations on case strategies, technical referrals, and other areas of relevant subject matter expertise.
• Hold joint accountability (with the Head of Claims UK) for financial performance of the Complex & Technical Claims portfolio; define and embed our reserving philosophy, proactively manage indemnity spend, minimise leakage, and directly influence the firm’s Loss Ratio performance.
• Complex Claims / Referrals Management:
• Act as a senior point of escalation for Claims exceeding individual specialist handlers’ authority limits; ensure that key case decisions are effective, facts-based, and well-considered.
• Review and challenge Complex Claims case strategies, detailed reserving calculations, litigation approaches, and high-value settlements.
• Maintain excellent relationships with key Company stakeholders as well as stakeholders across our Capacity / Reinsurance Partners, in regard to the management of Complex Claims.
• Tech-enabling Domain Expertise:
• Serve as the lead SME to Product and Engineering colleagues as we build a market-leading proprietary Claims Management Platform.
• Support in translating expertise and experience / Technical Claims logic into easy-to-understand business requirements and user needs.
• Work closely with our Claims Business Architect to design and embed well-structured and effective Technical Claims processes.

What we’re looking for

• Senior Leadership: 10+ years of senior leadership experience within the UK Motor Insurance market, either at a large UK insurer, MGA, or InsurTech.
• Transofrmation Experience: Demonstrated experience of leading major claims transformation activity, with a proven track record of designing, scaling and/or restructuring Complex Claims functions.
• Financial Acumen: Deep expertise in managing multi-million pound Complex Claims portfolios; proven ability to set reserving philosophies, establish appropriate authority limits, and manage the financial levers that drive Loss Ratio performance.
• Subject Matter Expertise: Advanced knowledge of all areas of Complex Claims, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management.
• Entrepreneurial Approach: Demonstrably “can-do” mindset; able to effectively operate within a fast-paced MGA environment.
• Tech-forward Mindset: Strong strategic grasp of how advanced technology (including AI, Machine Learning, and Advanced Data Science) can be used to disrupt and reinvent traditional claims handling processes for the better.
• People Leadership / Gravitas: Proven ability to lead and inspire a team of ambitious Domain Managers, and Technical Claims Specialists.
• Cross-functional Influence: Highly adept at working transversally across different functional areas to drive collaboration and ensure effective progress.
• Technology Ways of Working: Extensive experience of working with / alongside software engineers, product managers, and UX designers; knowledge of UK Claims Management platforms.

Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think you’re a match?

At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at ----- Let’s build the future of insurance, together.