Senior Technical Claims Handler

Zego; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurtech company seeks a Technical Claims Senior in London. This role involves enhancing customer service delivery in the Claims department, conducting audits, and supporting team development through training and mentoring. Join a collaborative and innovative environment dedicated to redefining the claims process.

Benefits

Private medical insurance

Company share options

Generous holiday allowance

Qualifications

• Experience with Third Party claims, particularly Personal Injury.
• Understanding of UK insurance market and data impact on customer experience.

Responsibilities

• Conduct audits to maintain high technical standards.
• Track key claims initiatives to ensure continuous improvement.
• Provide guidance on complex claims for internal and external teams.

Skills

Motor claims experience

Analytical skills

Communication

Education

CII Certificate

Job description

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Role Overview

We are seeking a Technical Claims Senior to join our expanding Claims team at Zego. This is an exciting opportunity to play a pivotal role in shaping the future of our Claims department. If you’re looking to be part of an innovative and fast-growing team that is redefining the claims process, this role is for you.

Reporting to the Senior Technical Claims Manager, you will work closely with teams across Claims, Fraud, Data, Product Management, Engineering, Customer Service, and Sales. Your mission will be to ensure the seamless delivery and continuous improvement of the services Zego provides to our customers and partners.

What you'll be working on

• Continuously assess the customer journey to ensure exceptional service standards are delivered to Zego customers.
• Conduct audits of both internal claims teams and external providers to maintain the highest technical standards.
• Support the development of claims teams through training, mentoring, and knowledge-sharing initiatives.
• Leverage data from monthly audits and complaints to drive customer experience enhancements and identify opportunities for indemnity savings.
• Provide expertise and guidance on complex claims queries for both internal teams and external suppliers.
• Track and report on key claims initiatives, ensuring continuous improvement.
• Attend supplier and client meetings, building strong relationships to enhance claims processes.
• Help shape the future of Zego’s claims journey by influencing system development and enhancing automation capabilities.
• Champion claims data quality and completeness, collaborating with Data and Product teams to ensure critical information is accessible across internal systems.

What you'll need to be succesfull

• You’ll have motor claims experience- desirably with an Insurtech or Motor Insurance provider.
• You'll have good experience in handling Third Party claims, ideally Personal Injury and able to use MOJ portal.
• You have an understanding of the UK insurance market and the impact that quality data at volume can make on the customer experience as well as the bottom line of the company.
• You are an excellent communicator, confident articulating your ideas and perspectives individually and across the team.
• You are analytical and able to draw insights from qualitative and quantitative data.
• CII Certificate is desirable however not essential.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We ask you to spend at least one day a week in either our London or Halifax office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.