Senior Technical Business Analyst

Chartered Insurance Institute; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Job summary

Chartered Insurance Institute (CII) seeks a Senior Technical Business Analyst to bridge business needs and technology for student and membership platforms. Hybrid London-based role with a 12-month fixed term, offering exposure to Dynamics 365, LMS integrations, and data-driven digital transformation.

The successful candidate will drive requirements, manage API and data strategies, and collaborate cross-functionally with IT, vendors, and stakeholders.

Qualifications

• At least five years’ experience as a Technical Business Analyst in education, membership, or professional body settings.
• Strong expertise in Microsoft Dynamics 365 CRM, Customer Engagement, Power Platform, or Finance and Operations modules.
• Experience with LMS platforms (Moodle, Canvas, Blackboard, Brightspace, TalentLMS).
• Solid understanding of student/learner/membership lifecycle management processes.
• Hands-on experience with system integrations, API management, and data migration/transformations.
• Proven ability to produce high-quality BRs, user stories, specs, and process docs.
• Strong analytical, detail-oriented, and data accuracy mindset.
• Excellent communication and stakeholder management to bridge business and tech.

Responsibilities

• Define business requirements for MS Dynamics 365 and LMS platforms.
• Analyse student and membership platforms to improve UX and efficiency.
• Facilitate workshops, interviews, and surveys to capture processes.
• Translate needs into functional/technical specs and user stories.
• Configure and deploy Dynamics 365 modules; integrate LMS and third parties.
• Oversee data migration, system upgrades, and platform enhancements.
• Develop and execute test plans and acceptance criteria.
• Conduct UAT and document defects and enhancements.
• Liaise between business users, IT, and vendors; support planning and training.

Skills

Business analysis

MS Dynamics 365

Stakeholder management

API integration

Data management

Analytical thinking

Communication skills

Tools

Power BI

SQL

Moodle

Canvas

Job description

Senior Technical Business Analyst – 12 Month Fixed Term

Hybrid, London - City

Full time, Fixed Term

Salary: £75,000

Your Role

This role will play a crucial part in bridging the gap between business needs and technology solutions, ensuring the successful implementation and optimisation of student and membership platforms.

The role holder will have expertise in business process analysis, system configurations, data management, and integrations within educational or membership-based environments. They will work closely with stakeholders to define requirements, enhance platform capabilities, and drive digital transformation initiatives.

Key Responsibilities

Business Analysis & Requirements Gathering

• Collaborate with internal teams, stakeholders, and technical experts to define business requirements for MS Dynamics 365 and LMS platforms.
• Analyse existing student/membership platforms and recommend enhancements or new solutions to improve user experience and operational efficiency.
• Facilitate workshops, interviews, and surveys to capture business processes and system needs.
• Translate business needs into functional and technical specifications, including process flows, use cases, and user stories

Technical Solution & System Integration

• Support the configuration, customisation, and deployment of MS Dynamics 365 modules (CRM, Membership, Student Management, etc.).
• Work with IT teams to ensure seamless integration between MS Dynamics 365, LMS, and other third-party applications.
• Assist in defining API and data integration strategies for a seamless student/member experience.
• Collaborate with vendors and developers to oversee data migration, system upgrades, and platform enhancements.

Testing & Quality Assurance

• Develop and execute test plans, scripts, and acceptance criteria to validate system functionality.
• Conduct UAT (User Acceptance Testing) with stakeholders to ensure solutions meet business requirements.
• Identify, document, and track system defects and enhancements.

Project Management & Stakeholder Engagement

• Act as a liaison between business users, IT teams, and external vendors.
• Support project planning, timelines, and deliverables for platform-related initiatives.
• Provide training and documentation to business users on new system functionalities.
• Monitor industry trends and best practices for educational technology and membership platforms to drive innovation.

Key Requirements

Required Skills and Experience

• At least five years’ experience as a Technical Business Analyst, preferably within an education, membership, or professional body environment.
• Strong expertise in Microsoft Dynamics 365, including CRM, Customer Engagement, Power Platform, Business Central, or Finance and Operations modules.
• Experience working with market-leading Learning Management Systems such as Moodle, Canvas, Blackboard, Brightspace, or TalentLMS.
• Solid understanding of student, learner, and membership lifecycle management processes.
• Hands‑on experience with system integrations, API management, and data migration or transformation activities.
• Proven ability to produce high‑quality business requirements, user stories, functional and technical specifications, and process documentation.
• Strong analytical and problem‑solving skills, with a high level of attention to detail and data accuracy.
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical audiences.

Desirable Qualifications

• Experience working with education technology ecosystems, including Student Information Systems and digital learning tools.
• Familiarity with Agile delivery approaches, including Scrum and Kanban, and tools such as Azure DevOps or Jira.
• Professional certifications in Business Analysis, Project Management, or Microsoft Dynamics 365.
• Working knowledge of reporting and analytics tools such as Power BI and SQL.

Key Attributes

• Highly organised, with the ability to manage multiple priorities in a dynamic environment.
• Pragmatic and outcomes‑focused, able to balance detail with delivery.
• Flexible and resilient in response to change and evolving requirements.
• Able to remain calm and effective under pressure.

Interview Process

We understand that taking time to prepare for and to attend interviews is a big commitment and want the process to be as transparent as possible.

You Can Expect The Following Process From Us

• A short, introductory phone call from our Talent Acquisition Advisor.
• A 2-stage interview process with the hiring manager and key stakeholders in the team

Application Deadline

We will review applications on a rolling basis and the position will close once we have secured a shortlist.

Next Steps

We are an inclusive employer and welcome applications from all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring all candidates have equal access and opportunity, in line with the Equality Act 2010.

At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process.

We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise.

Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.