Senior Technical Account Manager, Strategic Services (Remote)

Coinscapture; United Kingdom; Remote; GBP 90,000 - 130,000; Full time

Job summary

ClickUp is hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and blends customer leadership with technical problem solving and change management.

You will lead complex implementations, guide adoption across multiple teams, identify automation and AI opportunities, and help customers realize measurable business value from the platform.

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management.
• Proven success leading complex SaaS implementations with multiple stakeholders.
• Strong workflow and process design instincts, translating ambiguous needs into scalable solutions.
• Excellent customer communication with both hands-on operators and executive stakeholders.
• Ability to influence cross-functional teams without direct authority.

Responsibilities

• Lead strategic implementations and customer transformations.
• Own engagements from discovery through rollout, enablement, and optimization.
• Design scalable ClickUp solutions using workflows, structure, automations, and reporting.
• Partner with stakeholders to define success metrics and adoption milestones.
• Support strategic reviews with a clear point of view on progress and priorities.

Skills

Customer-facing

Technical Account Management

SaaS implementations

Workflow design

Change management

Executive stakeholder communication

Tools

CRM

ITSM

Job description

ClickUp is hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and blends customer leadership with technical problem solving and change management.

You will lead complex implementations, guide adoption across multiple teams, identify automation and AI opportunities, and help customers realize measurable business value from the platform.