Senior Technical Account Manager

Integral Ad Science; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Integral Ad Science seeks a Senior Technical Account Manager for its Northern Europe Technical Customer Operations team. You will act as the primary technical contact for integrated clients, troubleshoot issues, and provide high-touch consultative services while coordinating with Product, Engineering, and Legal teams.

Ideal candidates bring 7+ years in a technical account/relationship management role, proficiency in JS/SQL/HTML and data analysis, and strong communication skills.

Qualifications

• 7+ years in a technical account/relationship management role.
• Proficiency in JS, SQL, HTML, and data analysis.
• Experience with web traffic analysis tools and ad serving tags.
• Experience with APIs and SDKs.
• Strong knowledge of social platforms including integration, reporting and troubleshooting.
• Experience with third-party advertising tech companies.
• Experience with publishers and publisher ad servers.
• Understanding of the ad tech ecosystem and players.
• Excellent written and verbal communication skills.
• Self-starter with time management and multitasking.
• Fluency in English.

Responsibilities

• Serve as the main technical point of contact for integrated clients.
• Troubleshoot and resolve technical issues, escalate when needed.
• Provide high-touch consultative technical services to premium clients.
• Collaborate with cross-functional teams (Product, Engineering, Legal, Pricing, Support).

Skills

JavaScript

SQL

HTML

Data analysis

Ad tech

APIs

SDKs

Social platforms

Programmatic

Video tech

Mobile tech

Databases

Ad servers

Rich media

Communication

Cross-functional

English fluency

Education

Bachelor's degree in a technical discipline

Tools

Web analytics tools

Advertising tags

Job description

Job Description:We’re looking for a Senior Technical Account Manager (TAM) to join our Technical Customer Operations Team for Northern Europe. If you are excited to work closely with some of the biggest companies in the world and in a high profile position such as that of a Technical Account Manager where you are the main technical go-to person, then the TAM role at IAS is the place for you!Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services and solutions to our most premium clients.You should apply if you have most of this:7+ years working in a technical account/relationship management/client-facing roleBachelor's degree in a technical disciplineProficiency in JS, SQL, HTML, and data analysisPrevious experience with web traffic analysis tools and ad serving tagsPrevious experience working with APIs and SDKsStrong knowledge of Social Platforms including integration, reporting and troubleshootingCritical thinking and the ability to think outside of the boxExperience working with 3rd party advertising technology companiesExperience working with publishers and publisher ad serversKnowledge of the ad tech ecosystem, its players, and how it all worksStrong communication skills; written, verbal and listening skillsSelf-starter with the ability to effectively manage time and multiple competing prioritiesFluency in EnglishWhat puts you over the top:History of collaborating effectively within cross-functional teamsProgrammatic experienceVideo and Mobile experienceKnowledge of databases, ad servers, rich media ads, and traffickingAbout Integral Ad Science:Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.Equal Opportunity Employer:IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.California Applicant Pre-Collection Notice:We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [e-mail] agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [e-mail]. We will get back to you if there's interest in a partnership.#LI-Hybrid