Senior Technical Account Lead – Retail Food Partnerships

Alexander Steele; Aberdeen City; On-site; GBP 52,000 - 68,000; Full time

Job summary

Alexander Steele Recruitment is partnering with a growing food manufacturer to recruit a Senior Technical Account Manager. You will own relationships with major UK retailers, ensuring food safety, quality and compliance across accounts.

You will coordinate technical communications, lead improvements, and deputise for the Head of Technical on customer matters in a fast-paced manufacturing environment. You will manage technical visits, audits, and complaints, drive corrective actions, and support

Responsibilities

• Act as the main technical contact for key UK retail customers, building strong relationships.
• Coordinate technical communication between customers and internal teams (Technical, NPD, Operations, Commercial, Supply Chain).
• Manage customer requirements, technical requests, KPI scorecards and improvement plans.
• Lead customer technical visits, meetings and audits, ensuring actions are communicated and delivered.
• Drive improvements in customer complaints, including root cause analysis and corrective actions.
• Support NPD projects from concept through to launch, including specifications, QAS, shelf-life, nutritional information, artwork and factory documentation.

Job description

Alexander Steele Recruitment is partnering with a growing food manufacturer to recruit a Senior Technical Account Manager. You will own relationships with major UK retailers, ensuring food safety, quality and compliance across accounts.

You will coordinate technical communications, lead improvements, and deputise for the Head of Technical on customer matters in a fast-paced manufacturing environment. You will manage technical visits, audits, and complaints, drive corrective actions, and support