Senior Food Retail Technical Account Lead

Alexander Steele Recruitment; Aberdeen City; On-site; GBP 45,000 - 65,000; Full time

Job summary

Alexander Steele Recruitment is partnering with a food manufacturer to recruit a Senior Technical Account Manager. You will own relationships with major UK retailers, ensuring compliance with food safety and quality requirements and acting as the senior technical contact across a portfolio of key accounts.

You will coordinate technical communication with internal teams, lead improvement initiatives, support new product launches, and drive corrective actions for customer complaints in a

Qualifications

• The successful candidate will have proven experience within a Technical Account Management role in food manufacturing, ideally working directly with major UK retailers.

Responsibilities

• Act as the main technical contact for key UK retail customers, building strong and effective relationships.
• Lead and coordinate technical communication between customers and internal teams including Technical, NPD, Operations, Commercial and Supply Chain.
• Manage customer requirements, technical requests, KPI scorecards and improvement plans.
• Lead customer technical visits, meetings and audits, ensuring actions are communicated and delivered.
• Drive improvements in customer complaints, including root cause analysis and effective corrective actions.
• Support NPD projects from concept through to launch, including specifications, QAS, shelf-life, nutritional information, artwork and factory documentation.
• Attend product trials and support validation activities.
• Complete internal audits and support export documentation where required.
• Deputise for the Head of Technical on customer-facing technical matters.
• Provide guidance and support to Technical Account Managers and wider technical colleagues.

Skills

Technical Account Management

Food manufacturing

Job description

Alexander Steele Recruitment is partnering with a food manufacturer to recruit a Senior Technical Account Manager. You will own relationships with major UK retailers, ensuring compliance with food safety and quality requirements and acting as the senior technical contact across a portfolio of key accounts.

You will coordinate technical communication with internal teams, lead improvement initiatives, support new product launches, and drive corrective actions for customer complaints in a