Senior Tech Support Engineer, Enterprise Systems

Aerospike; Cheltenham; On-site; GBP 90,000 - 130,000; Full time

Job summary

Aerospike is seeking a Senior Technical Support Engineer to join our Global Customer Support team. You will act as a technical SME, investigate and resolve the most complex, high-severity customer issues on the Aerospike Real-Time Data Platform, and mentor junior staff.

In this senior role you’ll partner with Engineering and Product teams to drive product quality, guide customers on architecture and performance tuning, and contribute to knowledge bases and internal playbooks. UK right to work.

Qualifications

• 7+ years in senior technical support, SRE, or DB administration in enterprise environments.
• Deep Linux systems administration and low-level troubleshooting (kernel tuning, memory management, disk I/O, networking).
• Experience troubleshooting distributed systems, high-availability architectures, and large-scale data platforms.
• Strong hands-on experience with NoSQL databases (Aerospike a plus) or high-performance SQL databases at scale.
• Advanced proficiency in hybrid and cloud infrastructure (AWS, GCP, or Azure).
• Proven ability to write scripts or code (Python, Bash, Go, or C/C++) for log analysis, tooling, or bug reproduction.
• Excellent problem-solving, communication, and ability to translate complex issues to executives.
• Right to work in the UK.

Responsibilities

• Lead troubleshooting and resolution for critical, highly complex issues across enterprise environments (cloud, hybrid, on-premise).
• Drive live incident remediation and high-severity escalation management for mission-critical systems.
• Partner with Core Engineering and Product to identify root causes and influence fixes and feature requests.
• Guide customers on architecture, configuration best practices, capacity planning, and performance tuning.
• Mentor and coach team members to raise technical capability across the global support organization.
• Author and review high-impact knowledge base articles, post-mortems, and troubleshooting playbooks.
• Lead or contribute to tooling, automation, and process improvements to elevate support efficiency.
• Participate in senior on-call rotation for out-of-hours and weekend escalation.

Skills

Linux administration

Distributed systems

SRE

Hybrid/cloud infrastructure

Scripting

Education

Bachelor's degree in computer science or related field

Tools

Kubernetes

Docker

AWS

GCP

Azure

Python

Bash

Go

C/C++

Job description

Aerospike is seeking a Senior Technical Support Engineer to join our Global Customer Support team. You will act as a technical SME, investigate and resolve the most complex, high-severity customer issues on the Aerospike Real-Time Data Platform, and mentor junior staff.

In this senior role you’ll partner with Engineering and Product teams to drive product quality, guide customers on architecture and performance tuning, and contribute to knowledge bases and internal playbooks. UK right to work.