Senior Technical Support Engineer – Real-Time Data Expert

Aerospike, Inc.; Cheltenham; On-site; GBP 90,000 - 115,000; Full time

Job summary

Aerospike, Inc. is seeking a Senior Technical Support Engineer to join the Global Customer Support team. You will act as a technical expert, diagnose complex issues, mentor colleagues, and partner with Engineering and Product teams to improve platform reliability.

The role covers cross-environment support (cloud, hybrid, on-prem) with on-call responsibilities. You will leverage Linux, distributed systems, and scripting skills (Python, Bash, Go, C/C++) to resolve high-severity issues for

Qualifications

• 7+ years in senior technical support or related roles.
• Deep Linux administration and system troubleshooting.
• Experience with distributed systems and large-scale data platforms.
• Experience with NoSQL databases; Aerospike experience is a plus.
• Proficiency in hybrid/cloud infra (AWS, GCP, Azure).
• Ability to write scripts or code (Python, Bash, Go, or C/C++).
• Right to work in the UK.

Responsibilities

• Lead troubleshooting for critical, complex issues across enterprise environments (cloud, hybrid, on-prem).
• Drive live incident remediation and high-severity escalation management for mission-critical systems.
• Collaborate with Core Engineering and Product teams to identify root causes and drive fixes.
• Guide customers on architecture, capacity planning, and performance tuning.
• Mentor teammates to raise overall technical capability.
• Create and review knowledge base articles and post-mortems.
• Contribute to internal tooling and process improvements for efficiency.
• Participate in senior on-call rotation outside normal hours.

Skills

Senior level experience

Mentoring

Executive communication

Problem solving under pressure

Education

Bachelor’s degree in CS/Software Eng

Tools

Kubernetes

Docker

Python

Bash

Go

C/C++

Job description

Aerospike, Inc. is seeking a Senior Technical Support Engineer to join the Global Customer Support team. You will act as a technical expert, diagnose complex issues, mentor colleagues, and partner with Engineering and Product teams to improve platform reliability.

The role covers cross-environment support (cloud, hybrid, on-prem) with on-call responsibilities. You will leverage Linux, distributed systems, and scripting skills (Python, Bash, Go, C/C++) to resolve high-severity issues for