Senior Team Manager – Payroll Advisory

Portfolio Group; Manchester, Nottingham; Hybrid; GBP 50,000 - 62,000; Full time

Job summary

Portfolio Group seeks a Senior Payroll Team Manager to lead a busy payroll advisory team from Manchester, with a mix of office and remote work (3 days on-site). The role focuses on BAU payroll operations, stakeholder management, and delivering high-quality customer service within a large, dynamic organisation.

Hybrid working arrangements apply, with salary up to £56,000 and a strong emphasis on process improvements and effective team leadership across the payroll function in the Greater

Qualifications

• Experience leading a payroll advisory team.
• Proven ability to drive customer-focused process improvements.
• Strong communication with stakeholders at all levels.

Responsibilities

• Lead a diverse team of payroll advisors to deliver high quality support.
• Promote a customer-first culture and manage change initiatives.
• Oversee timeline and resource planning for payroll projects.
• Support on implementation strategies and project timelines.
• Deliver and manage multiple payroll process improvements.

Skills

Payroll leadership

Stakeholder management

Team management

Customer focus

Job description

Senior Payroll Team Manager - Customer Delivery - Manchester - Permanent

Salary: up to £56000

Job Summary

We are currently supporting our client to recruit an experienced Payroll Services Manager to oversee a customer focussed Payroll advisory team. Based in the Greater Manchester Area, this role offers some flexibility to work remotely, being office based for 3 days per week. This is a fantastic BAU payroll position, managing a large team of payroll helpdesk operators to support a diverse work population with all queries. Our client is looking for an experienced team manager, driven to provide the highest level of customer experience.

Responsibilities

• Managing a diverse team of payroll advisors
• Promoting a customer first culture of positive change
• Managing the timeline and resource planning
• Supporting on implementation strategies and timelines
• Experienced in delivering a variety of process changes

The person

• Experienced payroll Manger, with payroll advisory experience
• Excellent communicator, with fantastic stakeholder management skills