Payroll Advisor

Portfolio Payroll Limited; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Health shield

EAP

Pension plan 5%/7%

Life insurance

Refer a friend

On-site gym

Eye care

Cycle to Work

Travel loan

Parking discounts

Job summary

Portfolio Payroll Limited, a cloud-based HR management solution provider, is expanding its Payroll division in the UK. They seek a Payroll Advisor to provide compliant payroll advice by telephone, support clients with payroll questions, and design best-practice payroll strategies.

You will work in a team focused on risk-aware guidance, stay current with UK payroll legislation, and log cases in the internal system while delivering training and onboarding support to clients.

Qualifications

• Solid understanding of UK payroll legislation and tax regulations.
• Comprehensive end-to-end payroll experience and up-to-date with statutory payments, auto-enrolment, and PAYE.
• Strong client-facing skills with ability to explain gross to net calculations and resolve data queries.
• Organised and deadline-driven, capable of handling multiple client payrolls and schedules.
• Growth-minded and eager to develop skills within a expanding payroll division.
• Experience in outsourced payroll or bureau environment is advantageous.

Responsibilities

• Provide advice on payroll policies, procedures, and regulations.
• Stay up to date with changes in payroll legislation and best practices.
• Log all advice accurately in the internal system and manage cases.
• Provide clients with supporting information and documentation for advice.
• Deliver internal training and external webinars.
• Own cases to resolution and build client relationships on each interaction.
• Assist clients with payroll audits, reviews, and compliance checks.
• Liaise with clients to resolve data queries and explain payroll changes.

Skills

UK payroll legislation

End-to-end payroll

Client-focused

Organised & deadline-driven

Growth mindset

Bureau experience

Job description

Portfolio are proud to be exclusively representing, an award-winning cloud-based HR management solution with a reputation for excellence. As part of a global Group, the business is experiencing impressive year-on-year growth and are expanding their dynamic Payroll division - looking for a Payroll Advisor.

The Payroll Advisor role requires you to work within a team providing legally compliant advice and payroll assistance to clients by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present. As well as this, the Payroll Advisor will also have the opportunity to help our clients in designing and implementing best practice payroll strategies.

A bit about you:

• Deep understanding of UK payroll legislation and tax regulations.
• Knowledgeable & up to date: You have solid end-to-end payroll experience and stay current with UK legislation, statutory payments, auto enrolment rules, and PAYE regulations.
• Client-focused & communicative: You build positive relationships easily and can confidently explain gross to net calculations, resolve data queries, and guide clients through payroll challenges.
• Organised & deadline-driven: You thrive working to processing schedules, managing multiple client payrolls, and ensuring everything runs like clockwork.
• Growth-minded: You're open to feedback, eager to develop your skills, and excited about growing alongside a division that's going places!
• Bureau experienced (ideally): Previous experience in an outsourced payroll or bureau environment is a real advantage; you understand the pace, the variety, and the client service expectations.

What you'll be doing:

• Provide advice and guidance on payroll policies, procedures, and regulations.
• Keep up to date with changes in payroll legislation and best practices.
• To log all advice accurately on the internal system, taking ownership of ongoing cases.
• To provide clients with supporting information and documentation that will assist them in the advice provided.
• To present internal training and external webinars.
• To actively own cases to resolution, building rapport and relationships with clients on each interaction.
• Assist clients with payroll audits, reviews, and compliance checks.
• Liaising with clients to resolve data queries and confidently explaining payroll changes.

What's in it for you?

The offers a fantastic benefits package that shows they truly value their people:

• 25 days holiday, plus bank holidays & a day off on your birthday &; increasing after 2 & 5 years
• Access to Health Shield
• Employee Assistance Programme (EAP)
• Pension scheme contribution increasing to 5% after 5 years; service and 7% after 7 years; service
• Group life insurance
• Refer a friend scheme
• On-site gym & discounted Pace Health Club membership (gym & spa treatments)
• Eye care contribution
• Free fruit (office-based staff)
• Cycle 2 Work scheme (after probation)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discount platform perks including Manchester City centre parking, First Bus Travel Club Membership, Microsoft Home User programme, Anglian Home Improvements, and food & drink discounts at Revolution De Cuba and more!

52481LB

INDPAYN

The Portfolio Group are acting on behalf of our client in recruiting for this position.