Payroll Team Leader

Portfolio Payroll Limited; Manchester; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Profit sharing

Pension & life insurance

Employee assistance programme

On-site gym

Discount schemes

Incentives and recognition

Modern Manchester office

Growth opportunities

Job summary

Portfolio Payroll Limited in Manchester is seeking a Payroll Onboarding Consultant to join a dynamic payroll division. You will guide new clients through transitions, ensuring smooth setup and a seamless move from their current provider, while building strong relationships from day one.

This role thrives in a busy bureau environment, focusing on problem-solving, client service, and accurate payroll processing. Be part of a team with growth opportunities and a modern Manchester office.

Qualifications

• Passion for payroll and end-to-end processing.
• Experience supporting payroll managers and leading teams.
• Experience in a busy bureau environment with client focus.

Responsibilities

• Manage the processing payrolls for a variety of clients.
• Build strong relationships with new clients from day one as their trusted payroll partner.
• Assist the Manager to deliver a first class payroll service.
• Ensure run results balance with previous providers.
• Guide customers on service and system features for maximum value.
• Communicate clearly with excellent customer service.

Skills

Payroll expertise

Team support

Bureau experience

Relationship building

Attention to detail

Growth mindset

Job description

Portfolio are proud to be exclusively representing our award-winning global SaaS Client and one of the most progressive and dynamic payroll bureaus in the UK. Our client is experiencing exponential growth and building their Payroll division and strengthening the already established team

With a modern office in the heart of Manchester City Centre, you've the opportunity to join an exciting and vibrant team as a Payroll Onboarding Consultant, who are passionate about payroll excellence and eager to excel. This is your chance to be part of something special - help us shape a new business division with incredible growth and development opportunities!

As Payroll Team Leader, you'll be at the forefront of our client experience, ensuring payroll customers have a seamless transition from their current provider. You'll be the trusted guide who makes what can be a daunting change feel effortless, setting clients up for success from day one. This is an amazing opportunity for a payroll professional who loves problem-solving, building relationships, and making a real impact!

You’ll learn from experienced colleagues, share knowledge, problem-solve together, and build the camaraderie that makes challenging work enjoyable. In payroll, having your team around you to bounce ideas off, ask questions, and celebrate wins together makes all the difference!

A bit about you:

• Passionate about payroll: You love the technical side of payroll and take pride in your ability to handle manual calculations, end-to-end processing, and complex transitions.
• Experienced in supporting the payroll manager to lead the team, identify areas of training supporting the team to deliver a first class payroll service
• Bureau experienced: You thrive in the fast-paced bureau environment where variety, client service, and attention to detail are everything.
• A natural relationship builder: You build trust quickly, communicate clearly and concisely, and always demonstrate excellent customer service.
• Detail-oriented & thorough: You can assist with parallel runs, ensure results balance perfectly with previous providers, and catch discrepancies before they become issues.
• Excited about growth: You're entering this business near its conception, which means real opportunities to shape processes, influence direction, and grow your career alongside the division!

What you'll be doing:

• Managing the Processing payrolls for a multitude of diverse clients
• Building strong relationships with new clients from day one, becoming their trusted payroll partner.
• Assisting the Manager to deliver a first class payroll service
• Ensuring all run results balance perfectly with new customers' previous payroll providers.
• Guiding customers on both service and system features, helping them get the most from their new payroll solution.
• Communicating clearly and concisely, always demonstrating excellent customer service.

What's in it for you?

Our client offers a fantastic benefits package and an exciting work environment:

• 25 days' holiday, plus bank holidays & a day off on your birthday - increasing after 2 & 5 years' service
• Profit share scheme
• Pension Plan with Royal London and Life Insurance
• Employee Assistance Programme
• Brand new on-site gym
• Bright Exchange - retail and other discount schemes
• Company incentives and recognition programmes
• Modern working environment in Manchester City Centre
• Opportunity to expand your knowledge from an experienced, friendly team
• Be part of a new business division with genuine growth and development opportunities

52523LB

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