Payroll Advisor

Portfolio Credit Control; Manchester; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Profit share scheme

Day off on your birthday

Retail and other discounts

Employee Assistance Programme

25 days holiday plus bank holidays

Pension Plan and Life Insurance

Company incentives and access to discount schemes

Opportunity to learn from an experienced team

Modern working environment

Job summary

Portfolio Credit Control is seeking a Payroll Advisor to join their team in Central Manchester on a permanent basis. The role involves providing expert advice on payroll policies and legislation, ensuring compliance, and managing client cases effectively.

The ideal candidate will have a customer-focused approach, a deep understanding of UK payroll legislation, and experience in managing payroll services within a Bureau environment. Benefits include a profit share scheme and 25 days of holiday.

Qualifications

• Deep understanding of UK payroll legislation and tax regulations.
• Experience in managing payroll services, preferably within a Bureau environment.
• Strong customer service focus, resolving issues in a timely manner.

Responsibilities

• Provide advice on payroll policies and regulations.
• Log all advice accurately in the CRM system.
• Build rapport with clients and assist with payroll audits.

Skills

Customer focused approach

Understanding of UK payroll legislation

Ability to manage payroll services

Case management skills

Job description

Portfolio Payroll are currently working with an award-winning global SaaS business based in Central Manchester, who are looking for a Payroll Advisor to join them on a Permanent basis. This is an opportunity to be a part of the exponential growth of the most progressive and dynamic bureau in the UK, with amazing progression and development opportunities.

You will be responsible for complex case management, working work within a team providing legally compliant advice and payroll assistance to clients to support the needs of the individual client and to highlight any options that are non-compliant.

The role:

• Provide advice and guidance on payroll policies, procedures, and regulations via telephone and case management.
• Keep yourself up to date with changes in payroll legislation and best practices.
• To log all advice accurately on the internal Customer Relationship Management system, taking ownership of ongoing cases and their closure, within SLA.
• To provide clients with supporting information and documentation that will assist them in the advice provided.
• To present training and proactively supporting customers in how to get the best out of the company’s Payroll technology.
• To actively own cases to resolution, building rapport and relationships with clients.
• Assist clients with payroll audits, reviews, and compliance checks.

About you:

• A customer focussed and can-do approach to resolve all customer issues in a timely manner. Keeping the customer informed of progress of their case through to resolution.
• Deep understanding of UK payroll legislation and tax regulations.
• An understanding of each individual clients Payroll landscape, including Third Party Payments schedule and reporting requirements.
• Previous experience in either delivering or managing payroll services, ideally within a Bureau environment.

Benefits

• Profit share scheme
• Day off on your birthday
• Bright Exchange (retail and other discounts)
• Access to Employee Assistance Programme
• 25 days’ holiday, plus bank holidays.
• Pension Plan and Life Insurance
• Company incentives, access to discount schemes.
• Opportunity to expand your knowledge from an experienced, friendly team
• Modern working environment in Manchester City Centre
• Salary depending on experience (up to £32,000)