Senior Systems Specialist - Administrative Systems

Warwick; Coventry; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Attractive pension scheme

Generous holiday allowance

Learning and development opportunities

Maternity/paternity/adoption/parental留

Job summary

Warwick is seeking a Senior Systems Specialist in Administrative Systems within the Information and Digital Group to drive curriculum management and timetabling platforms, including Akari, TimeEdit, and related systems.

You will work with internal developers and vendors, lead on incidents and changes, and shape the technical direction of university-wide administrative services, with a strong focus on reliability and user-focused delivery.

Qualifications

• A degree or equivalent experience.
• Experience of taking an active, leading role within a technical team.
• Experience of implementing systems integrations and co-ordinating projects, including end-to-end delivery using Agile methodologies such as Scrum or Kanban.
• Experience of determining and documenting user requirements in a technical environment.
• Sound knowledge of query support and resolution tools and methods.
• Excellent communication and interpersonal skills, with the ability to explain technical matters clearly and a genuine commitment to outstanding customer service.
• Strong analytical, diagnostic and problem-solving skills.

Responsibilities

• Resolve escalated ServiceNow and JIRA calls, getting to the root cause of complex technical issues and implementing clean, well-documented fixes.
• Monitor system health and respond to alerts, ensuring our services and data remain secure, stable and highly available.
• Play a key role in medium and large projects, gathering user requirements, undertaking systems analysis and shaping technical solutions.
• Identify opportunities to get more from existing functionality and help build the business case for new developments.
• Recommend and prepare change requests, representing them at the Change Advisory Board.
• Lead on lifecycle, capacity and business continuity planning, helping to inform the University's five-year planning cycle.
• Work closely with internal developers and third-party vendors, and mentor less experienced colleagues in the team.

Skills

ServiceNow

JIRA

System administration

Curriculum management

Timetabling

Cloud services

Agile methodologies

Education

A degree or equivalent experience

Tools

ServiceNow

JIRA

Job description

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Senior Systems Specialist - Administrative Systems

Job Title: Senior Systems Specialist - Administrative Systems

Reference: 314

Contract Type:Indefinite

Hours: Full-time (1.0 FTE)

Full time Salary Range: £48,337 - £57,666 per annum

About the Role

The way a university plans its curriculum and builds its timetable shapes the day-to-day experience of every student and member of staff, often without them ever noticing. This is an exciting opportunity to join the Information and Digital Group (IDG) as a Senior Systems Specialist at a time of real change, as we introduce Akari as the University's curriculum management system and move our timetabling from Scientia to TimeEdit.

Working within the Teaching & Learning Systems team, you will be the subject matter expert for our curriculum management, timetabling and related administrative systems, across both physical infrastructure and cloud services. You will:

• Resolve escalated ServiceNow and JIRA calls, getting to the root cause of complex technical issues and implementing clean, well-documented fixes.
• Monitor system health and respond to alerts, ensuring our services and data remain secure, stable and highly available.
• Play a key role in medium and large projects, gathering user requirements, undertaking systems analysis and shaping technical solutions.
• Identify opportunities to get more from existing functionality and help build the business case for new developments.
• Recommend and prepare change requests, representing them at the Change Advisory Board.
• Lead on lifecycle, capacity and business continuity planning, helping to inform the University's five-year planning cycle.
• Work closely with internal developers and third-party vendors, and mentor less experienced colleagues in the team.

This is a highly independent role, ideal for someone who enjoys taking ownership and wants to help shape how these systems are delivered for years to come.

For details on the experience and skills required, please refer to the job description (link here) .

About You

You will be an experienced systems professional with extensive technical expertise in administering the corporate or administrative systems that support teaching and learning, ideally including curriculum management and timetabling. You will understand that no system works in isolation, bringing a sound grasp of how these platforms connect with others such as student records, room booking, attendance monitoring, timetable publishing, etc.

You will have:

• A degree or equivalent experience.
• Experience of taking an active, leading role within a technical team.
• Experience of implementing systems integrations and co-ordinating projects, including end-to-end delivery using Agile methodologies such as Scrum or Kanban.
• Experience of determining and documenting user requirements in a technical environment.
• Sound knowledge of query support and resolution tools and methods.
• Excellent communication and interpersonal skills, with the ability to explain technical matters clearly and a genuine commitment to outstanding customer service.
• Strong analytical, diagnostic and problem-solving skills.

About the Department

The Information and Digital Group (IDG) delivers the digital services and solutions that enable Warwick's students, academics, researchers and staff to reach their full potential. We are committed to a digital-first culture built on continuous improvement and agile ways of working.

The Teaching and Learning Portfolio, part of Portfolio Delivery, looks after the systems that underpin the academic journey, from the virtual learning environment, lecture capture and digital assessment to the curriculum and timetabling platforms at the heart of University planning. As part of the Teaching & Learning Systems team, you will join a group of likeminded colleagues and work closely with the Curriculum Management and Timetabling project teams, faculties and professional services, helping to deliver a major programme of change that will benefit the whole University community.

The interviews will be held on a date to be confirmed.

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

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