Senior Systems Engineer – Safety Services

Viasat; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company on a mission to revolutionize global communications as a Senior Engineer for Safety Services. In this role, you will be at the forefront of ensuring the reliability of safety services, including the innovative IRIS ATN service and existing Swift-Broadband Safety offerings. Your expertise will be crucial in managing incidents, enhancing service availability, and collaborating with a diverse team of professionals. This position offers a unique opportunity to contribute to cutting-edge technology in a supportive and inclusive environment, where your skills will have a meaningful impact on the future of communication safety. If you are passionate about technology and eager to take on new challenges, this role is perfect for you.

Qualifications

• Bachelor's or master's degree in a technical discipline required.
• Significant experience in telecommunications and IP-based networking.
• Strong analytical skills and ability to manage multiple activities.

Responsibilities

• Manage the day-to-day operation of safety platforms and services.
• Respond to incidents and ensure safety services are operational.
• Work with internal and external stakeholders for service enhancements.

Skills

Telecommunications technologies

IP-based mobile networking

Analytical skills

Debugging skills

Communication skills

Self-motivating

Teamwork

Incident management

Change control

Cloud Computing Services

Education

Bachelor’s degree in Electronics

Master’s degree in Telecommunication

Bachelor’s degree in Computer Science

Tools

Ticketing systems

Incident management tools

Change control tools

Networking technology

Operating systems (Windows, Linux)

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Working in the Safety Systems Engineering team, part of Platform Engineering within the Network Operations function of COO, the Senior Engineer for Safety Services is responsible for supporting the portfolio of safety services that Viasat delivers today and in the future. This includes the upcoming IRIS ATN service as well as the existing Swift-Broadband Safety and legacy services.

The successful candidate will be required to ensure that safety services are operating correctly at all times, responding to incidents, taking corrective action where needed, and proactively managing both the short-term (e.g. system faults, configuration changes, security vulnerabilities) and long-term (e.g. future enhancements) operation of these services.

The day-to-day

• Responsible for the day-to-day operation of the various safety platforms.
• Strive to become a Viasat Subject Matter Expert for the safety systems and services above.
• Responsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibility.
• Ensure the availability of aero safety services and follow any issues to resolution with suppliers or partners as required.
• Providing a third-line response to faults and failures and working to resolve them logically, methodically, and efficiently. Involves working closely with other COO teams such as Global Operations or Customer Care.
• Manage changes and enhancements to safety services/systems such that service availability is not compromised.
• Participate in change control boards internally and externally (ISP, vendors) as required.
• Work with equipment manufacturers, software suppliers, and other internal and external stakeholders to propose and assess changes and/or enhancements to the safety services.
• Maintain operational documentation relating to safety services/systems and support continual improvement of those documents and processes.
• Participate in an after-hours on-call support rota.

What you'll need

• Bachelor’s or master’s degree in a suitable technical discipline such as Electronics, Telecommunication, Computer Science, or similar.
• Significant experience in telecommunications technologies, an understanding of IP-based mobile networking technologies, and ideally satellite or mobile communications systems.
• Significant hands-on experience with managing, maintaining, and upgrading operational systems.
• Strong analytical and debugging skills.
• Good oral and written communication skills, able to express ideas and describe problems clearly and succinctly, and establish good working relationships with peers and other teams.
• Self-motivating, flexible, ability to work individually or as part of a team, and be able to work and manage multiple overlapping activities.

What will help you on the job

• Familiarity with our safety-related services and systems.
• Knowledge of satellite communications principles.
• Familiarity with ticketing systems, incident management, and change control tools and processes.
• Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP(S), SSL/TLS, SSH, SNMP etc.
• Knowledge of IT security practices and technologies including IPSec and PKI.
• Knowledge of Cloud Computing Services.
• Knowledge of various operating systems usage and administration (Windows and Linux).
• Programming/scripting experience (e.g., C, C++, C#, Perl, Python, Java, HTML).

EEO statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.