Senior Systems Engineer (Identity & Automation)

University of Surrey; Guildford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Generous salary

14.5% pension contribution

32 days holiday + Bank Holidays

Vibrant working environment

Job summary

University of Surrey is seeking a Senior Systems Engineer to advance infrastructure automation and IT service quality. You will focus on developing scalable automation, documenting requirements, and promoting effective IT solutions aligned with the University’s architecture.

The role involves leading design and implementation activities, collaborating with internal teams and external suppliers, and supporting go-live transitions to stable, fully supported services.

Qualifications

• Infrastructure automation SME with ability to develop testable IT automation solutions.
• Provide technical consultancy and third-line support for IT systems and services.

Responsibilities

• Take an active role as an Infrastructure automation SME, liaising with internal IT teams, external suppliers and contractors during design, development and implementation stages.
• Provide technical consultancy and third-line support for IT systems and services.
• Ensure testing, documentation and knowledge transfer during Go-Live and change processes for a smooth transition to fully supported operations.
• Support tender exercises by contributing to technical requirements and evaluating tender responses.
• Manage incidents, problems and service requests, documenting workarounds and resolutions when needed.
• Support Surrey's digital transformation to improve student experience and research impact.

Skills

Infrastructure automation

Technical consultancy

Tools

Entra

Office365

Active Directory

Okta workflows

Job description

As part of an exciting digital transformation, the University of Surrey is seeking a Senior Systems Engineer.

This role ensures that existing and new IT services and systems are of a high quality, highly functional and sustainable for the University. This includes utilising advances in technology and industry practice to ensure the effective design and efficient implementation of secure, quality IT services.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 14.5%, and a unique and vibrant working environment.

Role & Responsibilities

You will primarily focus on Infrastructure automation and development/continuous improvement specializing in technologies such as Entra, Office365, Active Directory and Okta workflows. This would include refining requirements, applying a firm technical understanding to develop testable and appropriate IT automation. The post holder will document requirements and promote suitable IT solutions that exploit existing capabilities and proposing new solutions in accordance with University’s architecture.

Responsibilities Include

• Take an active and often lead role as an Infrastructure automation subject matter expert, liaising closely with internal IT technical teams, external suppliers and contractors during the design, development and implementation stages of IT projects.
• As an Infrastructure automation subject matter expert, provide technical consultancy and third line support for IT systems and services.
• At the Project Go-Live stage and through the Technical Change Request Process, ensure that all relevant testing, documentation and transition of knowledge and skills to appropriate teams have been completed and agreed with the relevant teams to enable smooth transfer into a fully supported operational state.
• Where dictated by the scale of the likely budget, partner with Procurement to complete tender exercises. This includes providing input into the sections of the Invitation to Tender document covering technical requirements and co-ordinating the technical evaluation of the tender responses.
• Manage to a high standard a case load of incidents, problems and service requests, and where necessary find and document new workarounds and resolutions.
• The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension
• 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Discounted Surrey Sports Park Membership

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.