ACIT Hub Administrative Assistant

University of Surrey; Guildford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous pension up to 30%

Rail fare assistance

Cycle to work scheme

On-site childcare

Discounted fitness facilities

Relocation assistance

Job summary

The ACIT Hub at the University of Surrey is seeking an administrative professional to support staff and visitors. You will handle inquiries, bookings, and records, ensuring a professional and welcoming environment.

This hybrid role requires autonomy, strong problem-solving, and excellent customer service. You will assist with events and training activities, travel and accommodation for visitors, and maintain documentation.

Qualifications

• Experience in university administration or similar environment.
• Excellent organisational and time-management skills.
• Clear communication in writing and verbal form.
• Customer-focused approach with problem-solving attitude.

Responsibilities

• Provide administrative support to staff and visitors at ACIT Hub.
• Respond to queries via shared mailbox and manage room bookings.
• Coordinate travel and accommodation arrangements for visitors.
• Maintain records, complete transactions and take notes during events.
• Support event organisation and training activities.
• Occasionally travel to events across the country and work outside core hours.

Skills

Administration

Organisational skills

Communication skills

Customer service

Tools

MS Office

Email management

Job description

In this role, you'll provide the staff and visitors of the Accelerated Compute Infrastructure Training Hub (ACIT Hub) with administrative support.

The ACIT Hub hosts many events and you will help create a professional and welcoming atmosphere for our visitors, responding to queries in the shared mailbox, booking rooms, setting up events, and arranging transport and accommodation for visitors. You will handle administration tasks for the ACIT Hub, including completing transactions, maintaining records and taking notes.

If you enjoy working autonomously, using your problem-solving skills and own judgement, and delivering excellent customer service, this is an exciting opportunity to support a major new national training programme.

This role also provides broad development opportunities by contributing to the organisation of events and the delivery of training activities, so you can shape your future direction based on your interests.

Some travel to events across the country and working outside of core hours will occasionally be required.

We operate a hybrid remote working model and for this role you will be expected to work on campus 2 day a week, more if you prefer.

About us

The ACIT-Hub is a new project that provides professional development and training opportunities to technical experts working with supercomputer hardware.

Our mission is to create a professional network for these experts and draw on their knowledge and experience to develop a national-scale training program. It will establish recognised qualifications and encourage diverse routes into the field for people of all backgrounds, increasing the creativity and ingenuity of the field.

The project is a collaboration between the University of Surrey, University of Oxford, University of Sheffield, Imperial College London and University of Bristol.

We are an inclusive and supportive team and ensure all our colleagues follow this ethos to allow everyone to perform their best.

About you

We’re looking for someone with a good knowledge of the workings of Universities, who can use their initiative and judgement in their work to keep things moving, while understanding the importance of keeping people up to date.

You don’t need to know about accelerated compute, or work in research infrastructure for this role; your skills and experience with administration are much more important!

If you’re highly organised, proactive, with good communication skills then we want to hear from you!

We believe that the University of Surrey is a fantastic place to work. We are dedicated to creating a dynamic, flexible and enjoyable environment in which people can thrive. Our beautiful campus is an inspiring setting for transformative education and innovative research.

We offer:

• Flexible hybrid remote working
• Market-leading pension up to 30%
• Salary Sacrifice Benefits including subsidised rail fare, cycle to work and on-site childcare
• Discounted access to world-class fitness facilities
• Relocation assistance where appropriate

We celebrate diversity and welcome applications from all backgrounds, particularly those under-represented in technology and research. We are open to flexible working patterns and will consider applicants looking for a part-time role.

AI Guidelines

Working at the heart of AI research, we believe in using GenAI responsibly to assist human abilities but not replace them.

GenAI may be used in developing job descriptions, adverts and recruitment materials but always with human oversight and responsibility. We do not use AI for sifting or triaging applications.

While we appreciate GenAI may help you respond to our selection questions, please bear in mind we are most interested in hearing about your experiences and how you approach challenges in your own voice.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.