Senior Surveyor

JLL; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Pension plan

Healthcare coverage

Résumé du poste

JLL is seeking a senior surveyor qualified in RICS to lead property management for a commercial portfolio in London. You will manage client relationships, budgets, compliance, and operational excellence as the primary liaison for stakeholders.

Role requires strong financial acumen, experience with Yardi Voyager or similar platforms, and the ability to drive results across multiple properties with a focus on service quality and risk management.

Qualifications

• RICS qualified (AssocRICS or MRICS)
• Advanced service charge management expertise
• Proven client relationship management with senior stakeholders
• Experience with Yardi Voyager or MRI/Qube
• Strong financial acumen and reporting
• Excellent communication to senior audiences
• Valid UK driving license

Responsabilités

• Act as primary contact for property-related matters and manage client relationships
• Oversee budgets and service charges across the portfolio and ensure accuracy
• Lead health and safety and risk management in collaboration with clients and contractors
• Coordinate with facilities on procurement and supplier contracts
• Maintain data integrity and documentation in property management systems
• Manage lease administration and contract compliance

Description du poste

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Senior Surveyor - Property Management

Location: 1 Broadgate, London, EC2M 2QS

Employment Type: Full time

About This Role

We’re seeking an experienced RICS-qualified Senior Surveyor to lead property management operations for our commercial portfolio. In this client-facing role, you'll manage multiple properties, oversee financial performance, ensure regulatory compliance, and drive operational excellence while serving as the primary relationship manager for key stakeholders.

Key Responsibilities

Client & Stakeholder Management

• Act as primary client contact for all property-related matters, operating within delegated authority and business plan parameters
• Build and maintain strong relationships with occupiers, providing expert guidance on building operations and lease obligations
• Lead regular client communications and meetings with senior stakeholders
• Manage seamless onboarding of new properties into the management portfolio

Financial Management & Reporting

• Prepare, monitor, and manage service charge budgets across assigned property portfolio
• Produce quarterly variance reports and complete annual service charge reconciliations in accordance with RICS standards
• Process and authorize purchase orders and invoices via Yardi Voyager within agreed financial protocols
• Identify and implement cost-saving initiatives across operations, services, and supplier contracts

Property Operations & Compliance

• Oversee reactive maintenance delivery and day-to-day service provision to optimize property performance
• Develop and maintain robust health and safety arrangements in collaboration with clients and contractors
• Lead response to risks identified in independent Risk Assessments and Site Compliance inspections
• Manage insurance claims related to on-site incidents, coordinating with insurers and loss adjusters
• Proactively monitor vacant/void properties in accordance with management contracts and best practices

Data & Systems Management

• Ensure data integrity and accuracy of all property information within assigned region
• Utilize and enhance standard templates and documentation to improve efficiency
• Maintain comprehensive property records within property management systems

Lease & Contract Administration

• Demonstrate expert understanding of commercial lease terms, particularly estate management and service provision obligations
• Work with Facilities Manager to ensure compliant procurement of supplies and services
• Manage supplier relationships and service contracts to balance quality and cost-effectiveness

Essential

Required Qualifications & Experience

• RICS qualified (AssocRICS or MRICS)
• Advanced service charge management expertise, including budget preparation, reconciliation, and RICS compliance
• Proven client relationship management with demonstrated ability to engage senior stakeholders
• Experience with Yardi Voyager or comparable property management platforms (e.g., MRI, Qube)
• Strong financial acumen including budget management, variance analysis, and reporting
• Excellent communication skills - both written and verbal, with experience presenting to senior audiences
• Valid UK driving license and access to a vehicle for business use

Desirable

• Experience managing multiple asset classes (office, retail, industrial, mixed-use)
• Minimum 3 years' experience in commercial property and asset management
• Knowledge of sustainability practices and ESG considerations in property management
• Leadership experience mentoring junior team members or managing small teams
• Additional property-related qualifications (e.g., IOSH, NEBOSH, sustainability certifications)
• Experience with lease advisory or asset management strategy

Key Competencies

• Client Focus: Building trusted relationships and delivering exceptional service
• Financial Management: Budget oversight, cost control, and value optimization
• Problem-Solving: Analytical thinking with practical, solution-oriented approach
• Attention to Detail: Accuracy in financial reporting, compliance, and documentation
• Communication: Clear, professional communication across all organizational levels
• Project Leadership: Ability to manage multiple priorities and drive initiatives to completion
• Technical Proficiency: Confident using property management systems and Microsoft Office suite

What We Offer

• Competitive salary and performance-based bonus
• Comprehensive benefits package including pension, healthcare, and insurance