Senior Surveyor - Property Management

JLL; Birmingham; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

JLL in Birmingham seeks a Senior Surveyor to lead property management and client relationships across a portfolio of assets. You will manage financial accountability, service charge processes, and ESG initiatives while coordinating with Asset Managers and client teams to deliver targeted KPIs.

Ideal candidates are MRICS qualified (preferred) with 3+ years in property management, strong communication and analytical skills, and a track record of delivering value through cross-functional

Formación

• Preferably MRICS with 3+ years in property management.
• Strong client relationship and commercial acumen.
• Ability to manage financials, reporting, and service charge processes.

Responsabilidades

• Act as main contact for Asset Manager and lead client relationship.
• Receive, progress and advise on occupier applications and leases.
• Ensure lease compliance and resolve breaches; respond to lease/licence queries.
• Collaborate with accounts to manage cashflow, charge-raising and expenses.
• Prepare service charge budgets and reconciliations per RICS guidelines.
• Work with ESG/FM teams on ESG initiatives and client strategy.
• Oversee supplier performance and major works; conduct portfolio inspections.
• Support transactions, due diligence, acquisitions and disposals with external parties.
• Provide client reporting content and participate in client meetings.
• Engage occupiers to maintain high customer satisfaction and drive experience initiatives.

Conocimientos

MRICS

Client relations

Financial reporting

Negotiation

Health & Safety

Project management

Analytical thinking

Educación

MRICS

Herramientas

Microsoft Office

Property mgmt systems

Descripción del empleo

About JLL

JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property & Asset Management (PAM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.

Grade P2

The Role

Senior Surveyor

Office location

Birmingham

Client Relationship

• Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.

Lease and Legal Management

• Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interest
• Ensure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusion
• Respond to technical queries in regards to the lease or licences
• Resolving occupier matters that may influence valuation/investment considerations

Financial Management

• Work with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where required

Service Charge

• Prepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.

ESG

• Work with various ESG and FM teams on ESG initiatives and implementation.
• Align client's ESG strategy with JLL's responsibilities.

Supplier and Facility Management

• Alongside colleagues manage third-party suppliers' performance.

Inspections

• Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.

Transactions/Transitions

• Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.

Client

• Provide relevant content for client reporting and attend client meetings as per client requirements.
• Understand client PMA, asset strategies, and KPIs.
• Support and deliver all client KPI and deliverables.

Occupier Engagement & Customer Experience

• Engage with occupiers to maintain high customer satisfaction.
• Gather intelligence on occupier business activity on behalf of client.
• Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partners

Works

• Working with third parties and other JLL teams on Major Works and other site-based projects

Health & Safety

• Understand relevant Health and Safety legislation and help implement compliance measures.

Insurance

• Support annual insurance renewal process
• Have oversight of all insurance matters across the site
• Ownership of end to end claims process.

Void property management

• Action necessary management activities on behalf of the client and their insurers.

Fees

• Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.

Additional Responsibilities

• If required line manage team junior team members
• Identify cross-selling opportunities.

Candidate Profile

• Preferably MRICS qualified with 3+ years in property management.
• Strategic thinker with innovative problem-solving skills.
• Strong commercial acumen and client relationship skills.
• Results-driven with ability to set and achieve ambitious targets.
• Excellent communication and negotiation skills.
• Advanced IT skills, particularly in property management systems.
• Sharp analytical and problem-solving abilities.
• Excels in financial planning and operational reporting.
• Experience with cross-functional projects.

Behavioural Skills

• Strong leadership and deep understanding of property/asset management.
• Strong and professional communication skills (internal & external).
• Commitment to innovation and inclusive practices.
• Adhere to JLL Working Practices guidelines.
• Provide line management and mentoring.
• Contribute and help drive an inclusive office culture.

This role offers opportunities for professional growth, flexibility, and personalised benefits while making a positive impact on the real estate industry.