Senior Surveyor

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension

Healthcare

Insurance

Company vehicle or car allowance

RICS CPD support

Professional development

Job summary

JLL is seeking an experienced Senior Surveyor to lead property management for a commercial portfolio in London. You will manage client relationships, oversee budgets, and drive operational excellence while ensuring regulatory compliance.

The role emphasizes strong communication with stakeholders and effective contract administration. The ideal candidate holds an MRICS/AssocRICS, with hands-on experience in Yardi Voyager, budgeting, and service-charge management.

Qualifications

• RICS qualified (AssocRICS or MRICS)
• Budget preparation, reconciliation, and reporting in line with RICS standards
• Experience with property management platforms (Yardi Voyager) and related data systems
• Strong communication skills with senior stakeholders
• Valid UK driving license and access to a vehicle for business use

Responsibilities

• Act as primary client contact for property management matters; manage relationships with occupiers
• Lead regular client communications and meetings with senior stakeholders
• Oversee budget preparation and service charge reconciliations
• Supervise reactive maintenance and day-to-day service delivery
• Maintain health and safety compliance with clients and contractors
• Manage procurement of supplies and contracts with a focus on cost efficiency

Skills

RICS qualified

Client relations

Budget management

Financial reporting

Yardi Voyager

Microsoft Office

Communication skills

Driving license

Education

MRICS / AssocRICS

Tools

Yardi Voyager

MRI / Qube (optional)

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.About JLLWe’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 115,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology with our clients. We are committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalised benefits to help them manage their lives in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward to thrive professionally and personally.If this job description resonates with you, we encourage you to apply even if you don’t meet the requirements below. We’re interested in getting to know you and learning about what you bring!Senior Surveyor - Property ManagementLocation: 1 Broadgate, London, EC2M 2QSEmployment Type: Full timeAbout This RoleWe're seeking an experienced RICS-qualified Senior Surveyor to lead property management operations for our commercial portfolio. In this client-facing role, you'll manage multiple properties, oversee financial performance, ensure regulatory compliance, and drive operational excellence while serving as the primary relationship manager for key stakeholders.If you're passionate about property management and meet most of the criteria below, we encourage you to apply. We value diverse experience and perspectives.Key ResponsibilitiesClient & Stakeholder ManagementAct as primary client contact for all property-related matters, operating within delegated authority and business plan parametersBuild and maintain strong relationships with occupiers, providing expert guidance on building operations and lease obligationsLead regular client communications and meetings with senior stakeholdersManage seamless onboarding of new properties into the management portfolioFinancial Management & ReportingPrepare, monitor, and manage service charge budgets across assigned property portfolioProduce quarterly variance reports and complete annual service charge reconciliations in accordance with RICS standardsProcess and authorize purchase orders and invoices via Yardi Voyager within agreed financial protocolsIdentify and implement cost-saving initiatives across operations, services, and supplier contractsProperty Operations & ComplianceOversee reactive maintenance delivery and day-to-day service provision to optimize property performanceDevelop and maintain robust health and safety arrangements in collaboration with clients and contractorsLead response to risks identified in independent Risk Assessments and Site Compliance inspectionsManage insurance claims related to on-site incidents, coordinating with insurers and loss adjustersProactively monitor vacant/void properties in accordance with management contracts and best practicesData & Systems ManagementEnsure data integrity and accuracy of all property information within assigned regionUtilize and enhance standard templates and documentation to improve efficiencyMaintain comprehensive property records within property management systemsLease & Contract AdministrationDemonstrate expert understanding of commercial lease terms, particularly estate management and service provision obligationsWork with Facilities Manager to ensure compliant procurement of supplies and servicesManage supplier relationships and service contracts to balance quality and cost-effectivenessRequired Qualifications & ExperienceEssentialRICS qualified (AssocRICS or MRICS)Advanced service charge management expertise, including budget preparation, reconciliation, and RICS complianceProven client relationship management with demonstrated ability to engage senior stakeholdersExperience with Yardi Voyager or comparable property management platforms (e.g., MRI, Qube)Strong financial acumen including budget management, variance analysis, and reportingExcellent communication skills – both written and verbal, with experience presenting to senior audiencesValid UK driving license and access to a vehicle for business useDesirableExperience managing multiple asset classes (office, retail, industrial, mixed-use)Minimum 3 years' experience in commercial property and asset managementKnowledge of sustainability practices and ESG considerations in property managementLeadership experience mentoring junior team members or managing small teamsAdditional property-related qualifications (e.g., IOSH, NEBOSH, sustainability certifications)Experience with lease advisory or asset management strategyKey CompetenciesClient Focus: Building trusted relationships and delivering exceptional serviceFinancial Management: Budget oversight, cost control, and value optimizationProblem-Solving: Analytical thinking with practical, solution-oriented approachAttention to Detail: Accuracy in financial reporting, compliance, and documentationCommunication: Clear, professional communication across all organizational levelsProject Leadership: Ability to manage multiple priorities and drive initiatives to completionTechnical Proficiency: Confident using property management systems and Microsoft Office suiteWhat We OfferCompetitive salary and performance-based bonusComprehensive benefits package including pension, healthcare, and insuranceProfessional development opportunities and RICS CPD supportCollaborative team environment with mentorship and career progression pathwaysFlexible working arrangementsCompany vehicle or car allowanceInvestment in your well-being and work-life balanceIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.