Senior Supporter Experience Specialist

LGBT Jobs; Greater London; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

27 days holiday and bank holidays

Flexible, hybrid, and remote working

Job summary

Scope is hiring a Senior Supporter Experience Specialist to shape our supporter journeys, retain and grow relationships with financial supporters, and maximise long-term value for our campaigns.

This fixed-term maternity cover (12 months) is full-time (35 hours per week) in London with hybrid/remote working. You will lead engagement strategies, work closely with fundraising colleagues, and oversee campaigns and audience segmentation.

Qualifications

• Experience in fundraising, supporter experience or customer engagement.
• Experience developing and delivering successful email marketing and engagement campaigns.
• Strong analytical skills and the ability to use data and insight to drive decisions.
• Experience managing multiple stakeholders and building effective working relationships.
• Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
• Experience supervising, coaching or developing colleagues.
• Strong organisational skills with excellent attention to detail.
• A passion for creating great supporter experiences and continuously improving performance.

Responsibilities

• Lead the development and continuous improvement of Scope's supporter experience and journey strategy.
• Use insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
• Lead email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
• Oversee audience management, segmentation, testing and personalisation activity.
• Build strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
• Manage agency relationships and ensure campaigns are delivered to high standards.
• Line manage and develop the Supporter Experience Executive, providing coaching, support and development opportunities.

Skills

Fundraising

Email marketing

Analytical skills

Stakeholder management

CRM systems

Audience segmentation

Team coaching

Job description

Senior Supporter Experience Specialist role

Fixed term maternity cover (12 months)

Location

Here East, London with remote working

Responsibilities include developing supporter experience strategy and managing campaigns

Requires experience in fundraising and email marketing

Scope offers 27 days holiday and flexible working options

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

This is an exc iting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters.

As Senior Supporter Experience Specialist, you will help lead our supporter experience strategy, creating engaging journeys that strengthen supporter loyalty, maximise long-term value and support Scope's mission to create an equal future with disabled people.

Fixed term (12 months, maternity cover), full time (35 hours a week)

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Wednesday 14 October 2026.

The role

As the Senior Supporter Experience Specialist, you will play a key role in shaping how Scope engages, retains and grows relationships with its financial supporters.

Working closely with colleagues across fundraising, you will use insight, data and sector knowledge to enhance supporter journeys and maximise long-term value:

• Lead the development and continuous improvement of Scope's supporter experience and journey strategy.
• Use insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
• Lead email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
• Oversee audience management, segmentation, testing and personalisation activity.
• Build strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
• Manage agency relationships and ensure campaigns are delivered to high standards.
• Line manage and develop the Supporter Experience Executive, providing coaching, support and development opportunities.

For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description .

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We're looking for an experienced supporter engagement or fundraising professional who combines strategic thinking with a hands-on approach.

You’ll be confident using data and insight to improve performance, building strong stakeholder relationships and helping others develop and grow.

• Experience in fundraising, supporter experience or customer engagement.
• Experience developing and delivering successful email marketing and engagement campaigns.
• Strong analytical skills and the ability to use data and insight to drive decisions.
• Experience managing multiple stakeholders and building effective working relationships.
• Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
• Experience supervising, coaching or developing colleagues.
• Strong organisational skills with excellent attention to detail.
• A passion for creating great supporter experiences and continuously improving performance.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail].

You can also find more information about requesting adjustments for interviews on our website.

Important to know

You must meet all the essential requirements in the job description.

If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversi ty and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 27 days holiday and bank holidays
• Flexible, hybrid, and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Discounted gym membership, cycle-to-work scheme, and more
• Link to full benefits package