Senior Supporter Experience Executive

Great Ormond Street Hospital Charity; Greater London; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Job summary

Great Ormond Street Hospital Charity is seeking a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity. You may come from fundraising, stewardship, campaigns or CRM, but the focus is on creating thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.

Working within the Supporter Experience team, you will turn insights into practical journeys, collaborate across the

Qualifications

• Experience in fundraising, supporter experience, CRM or related areas.
• Ability to map and improve supporter journeys over time.
• Strong collaboration across teams and stakeholders.
• Experience using insights or data to drive improvements.
• Excellent communication and relationship-building skills.

Responsibilities

• Design and deliver supporter journeys across audiences and channels.
• Collaborate with fundraising and marketing to identify supporter needs.
• Coordinate journeys across campaigns to maintain a consistent experience.
• Use feedback and data to identify opportunities to improve journeys.
• Create personalised communications for the right audiences at the right time.
• Provide guidance and tools to teams to embed supporter-centric work.
• Develop journey maps and templates for consistent experiences.

Skills

Relationship building

Cross-team coordination

CRM knowledge

Data-driven insights

Communication

Tools

CRM platforms

Job description

Application Deadline: 17 September 2026

Department: Fundraising

Location: Great Ormond Street Hospital Children's Charity

Compensation: £42,770 / year

Description

Are you passionate about creating great experiences for supporters and building relationships that last? Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity. You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM. What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey. Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.

Key Responsibilities

• Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
• Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
• Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
• Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
• Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
• Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
• Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
• Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.

Skills, Knowledge And Expertise

• Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
• Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
• Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
• Experience coordinating campaigns, projects or activities involving multiple teams or channels.
• Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
• Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
• Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
• An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.

DBS - note a basic DBS check is required for this role.

Closing date: 17th September 2026

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.