Senior Support Worker - Cardiff Solutions & Outreach (15 Hours)

The Wallich; Cardiff; On-site; GBP 10,000 - 12,000; Part time

Job summary

The Wallich is a leading homelessness charity in Wales, delivering services across Cardiff to support rough sleepers. This role provides practical welfare support, benefits advice, housing assessments and help accessing health services.

You will work at the Cardiff site, 15 hours per week, weekends, with DBS required and a driving licence essential. The Wallich invites applications from all backgrounds and supports flexible working where possible.

Responsibilities

• Provide welfare support to rough sleepers
• Assist with benefits claims and housing assessments
• Signpost to health services, clothes banks and food banks
• Empower Service Users to address housing and personal difficulties

Job description

Hours of Work: 15 hours per week, Saturday & Sunday, 07:00-15:00

Pro Rata'd Salary: £11,138.66

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us

Project Description

The Service operates in Cardiff working with Service Users (the majority of whom are rough sleepers) who are homeless or at risk of becoming homeless helping people to find solutions to the problems they are facing. The Service aims to engage vulnerable adults into support services, either by providing or signposting the relevant support, thereby preventing instances of homelessness and increasing independence.

Purpose of Role

To provide support to Rough Sleepers with general welfare, benefits, housing assessments, accessing health services, clothes bank, food banks and signpost to other Organisations as appropriate. Solutions is a One Stop drop in centre for Rough Sleepers and staff work alongside Cardiff Council and The Salvation Army to provide the best support we can offer.

To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, needs, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support provided will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will sometimes involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This role is subject to an Enhanced DBS disclosure.

Please note: Driving licence and access to own vehicle is essential for this role.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Closing date for this vacancy is 9th October 2026 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464