Senior Support Worker

Priory Group; Pontypridd; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Contributory pension scheme

Flexible benefits including gym access

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Development opportunities

Job summary

Priory Daffodil House in Pontypridd, South Wales, is seeking an experienced Senior Support Worker to lead the team and deliver person-centred care to adults on the autistic spectrum with complex needs.

You will supervise day-to-day operations, coach staff, run team meetings, administer medication safely and support residents to live fulfilling, independent lives, while ensuring high standards and regulatory compliance.

Qualifications

• Previous experience as a Senior Support Worker or Support Worker are essential.
• Strong leadership and communication skills.
• Ability to supervise, coach, and motivate others.
• Committed to promoting choice, dignity, and independence for those we support.
• Knowledge of care standards, policies, and safeguarding practices.

Responsibilities

• Supervise and support the delivery of person-centred support and care.
• Provide leadership during shifts, including handovers, role allocation, and effective communication.
• Ensure residents have person-centred plans in place and are supported to participate in meaningful activities.
• Deliver team supervisions and contribute to professional development.
• Administer medication safely and in line with procedures.
• Manage service users’ finances and contribute to budget management in accordance with policy.
• Complete and oversee accurate record-keeping, reporting, and compliance with legislation.
• Monitor and support team performance, addressing immediate operational issues as needed.
• Maintain up-to-date training and knowledge to ensure safe and effective practice.

Skills

Leadership

Communication

Supervision

Coaching

Problem-solving

Safeguarding

Flexibility

Empathy

Job description

Priory Daffodil House is a residential service in Pontypridd, South Wales. We provide support to males and females between the ages of 18 and 65, who are on the autistic spectrum who may also be presenting with complex needs.

We aim to help residents create and achieve goals, in order to lead a fulfilled and enriched life.

What you’ll be doing

We are seeking an experienced and motivated Senior Support Worker to join our team. In this role, you will act as a positive role model, providing effective supervision and guidance to support staff, ensuring high-quality, person-centred care is delivered at all times. You will play a key role in supervising day-to-day operations, coaching colleagues, leading team meetings, and ensuring the people who use our service are supported to live fulfilling, independent lives.

Key Responsibilities:

• Supervise and support the delivery of person-centred support and care
• Provide leadership during shifts, including handovers, role allocation, and effective communication.
• Ensure residents have person-centred plans in place and are supported to participate in meaningful activities.
• Deliver team supervisions and contribute to professional development.
• Administer medication safely and in line with procedures.
• Manage service users’ finances and contribute to budget management in accordance with policy.
• Complete and oversee accurate record-keeping, reporting, and compliance with legislation.
• Monitor and support team performance, addressing immediate operational issues as needed.
• Maintain up-to-date training and knowledge to ensure safe and effective practice.

What you’ll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

About You:

• Previous experience as a Support Worker or Senior Support Worker is essential.
• Strong leadership and communication skills.
• Ability to supervise, coach, and motivate others
• Committed to promoting choice, dignity, and independence for those we support.
• Knowledge of care standards, policies, and safeguarding practices.
• Reliable, flexible, and proactive in problem-solving.
• A caring and respectful approach to supporting others.
• Ability to work flexibly and think innovatively.
• Strong communication and relationship-building skills.Commitment to upholding professional standards, policies, and procedures

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

About Priory

Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children’s mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.