Senior Support Worker

Moxie People; Pontypridd; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Pension

Holidays

Training & development support

Job summary

Moxie People in Wales is seeking a Senior Support Worker to lead a team in a specialised Supported Housing environment supporting women facing complex challenges such as trauma and homelessness.

You will mentor staff, balance a reduced caseload with operational duties, ensure high quality, person-centred, trauma-informed care, and contribute to safeguarding and risk assessments. The role requires a full driving licence and a recognised qualification in social care or related field.

Qualifications

• Minimum 1 year direct housing-related support experience with vulnerable clients.
• Full driving licence and vehicle for business use.
• A recognised qualification in social care, housing, counselling, or youth work.

Responsibilities

• Lead, mentor, and supervise the Support Team with day-to-day guidance and appraisals.
• Manage a reduced caseload of women with complex needs and conduct risk assessments.
• Ensure high-quality, person-centred, trauma-informed service delivery.
• Maintain records, prepare reports, and participate in the 24-hour on-call rota.
• Oversee referrals, waiting lists, and safeguarding in line with HSG framework.

Skills

Team Leadership

Mentoring

Communication

IT Literacy

Risk Identification

Safeguarding

Trauma-Informed Care

Flexibility

On-Call Team Coordination

Education

NVQ/ILM Level 3 or above (social care housing counselling youth work)

Tools

MS Office

Teams

Job description

Salary: GBP14.89 - GBP14.89 per hour + Pension, Holidays + more

Job Type: Permanent, Part-time

Hours: 24 hours per week

Shifts: 2 x 6 hour day shifts and 1 x 12 hour night shift

Salary: £14.89 per hour

Are you an experienced Support Worker ready to step into a leadership role?

We are seeking a dedicated and resilient Senior Support Worker to join our team in a specialised Supported Housing environment. In this role, you will play a vital part in leading a team that empowers women facing complex challenges, including poor mental health, trauma, substance misuse, and homelessness.

If you are passionate about trauma-informed care and want to mentor others to deliver life-changing support, we want to hear from you.

What You’ll Do (Role Overview)

As a Senior Support Worker, you will work closely with the Operations Manager to lead, mentor, and supervise our passionate Support Team. You will balance a reduced personal caseload of clients with operational responsibilities, ensuring our services remain high-quality, person-centred, and compliant.

Key Responsibilities

• Team Leadership & Mentoring: Provide day-to-day guidance, coaching, and mentoring to Support Workers. Assist with staff supervisions, appraisals, and the induction of new team members.
• High-Quality Case Management: Manage a reduced caseload of women with complex needs, conducting regular needs assessments, risk assessments, and creating tailored safety plans (including MARF, SERAF, MARAC).
• Empowerment & Support: Help clients build independent living skills, navigate parenting, manage finances, sustain their tenancies, and advocate for their rights.
• Quality Assurance: Manage client referrals, maintain accurate waiting lists, and monitor service standards to ensure they meet the Housing Support Grant (HSG) framework.
• Operational Duties: Maintain precise, confidential records, prepare operational reports, and participate in the 24-hour on-call manager rota system.

What We Are Looking For

• Experience: Minimum of 1 year of direct experience delivering housing-related support services, with a proven track record of working with vulnerable individuals facing multiple, co-occurring needs (e.g., domestic abuse, mental health issues, substance use).
• Skills: Excellent communication (written and verbal) and IT literacy (MS Office, Teams). Strong risk identification and safeguarding knowledge for adults and children.
• Approach: A firm commitment to fairness, flexibility, and a person-centred, trauma-informed approach.
• Requirements: A good standard of general education, a full driving licence, and access to a vehicle for business use.
• Flexibility: Ability to work flexibly, including evenings, weekends, and taking part in the 24-hour on-call rota.
• You will need to be a driver with access to a vehicle
• A recognised qualification in social care, housing, counselling, or youth work (e.g., NVQ/ILM Level 3 or above).
• Accredited training in trauma-informed practice, ACEs recovery toolkit, PIE, or Mental Health First Aid (or a willingness to complete these within 18 months of appointment).
• Previous line management or project planning experience.

Why Join Us?

• Make a Real Difference: Directly impact the lives of women overcoming trauma and homelessness.
• Professional Growth: We heavily invest in your development. If you don't already have advanced certifications in trauma-informed practice or mental health support, we will support you to achieve them within your first 18 months.
• A Supportive Culture: Work within a collaborative, ambitious learning environment where your voice and the lived experiences of our clients truly matter.

PLEASE NOTE THIS ROLE IS OPEN TO FEMALE CANDIDATES ONLY - IT IS EXEMPT FROM THE EQUALITIES ACT 2010

Location - Beddau

Type - Permanent

Job title - Senior Support Worker

Industry - Social Care / Housing

Code:INDHV