Senior Support Worker

Pharmacyupdate; Malvern Hills; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Funded NVQ development

Ongoing training

Leadership progression

Long-term career opportunities

Job summary

Pharmacyupdate in Malvern is seeking a Senior Support Worker to provide hands-on care and take on team leadership during shifts. You will support individuals with complex needs, promote safe practice, and guide other care staff to ensure consistent high-quality care.

The role is permanent with 36 or 48 contracted hours per week, paying £15.00 per hour (£28,080 or £37,440 annual equivalents). There is real progression into leadership and management for the right candidate.

Qualifications

• Senior/leadership experience in care settings.
• Experience with complex care and behaviours that challenge.
• Safeguarding and incident management knowledge.
• De-escalation skills and behaviour risk awareness.

Responsibilities

• Support individuals with complex needs and behaviours.
• Lead and guide other care workers during shifts.
• Ensure care plans and risk assessments are followed.
• Promote least restrictive practice and document incidents.

Skills

Leadership

Behaviour escalation

Safeguarding

De-escalation

PMVA training

Driving licence

Job description

£15.00 per hour £28,080 £37,440 per year Permanent

NO SPONSORSHIP AVAILABLE

Ready to take the next step in your career in care?

We are recruiting experienced Senior Support Workers in Malvern who are confident supporting individuals with complex needs and behaviours that challenge.

This is a permanent position offering stability, consistent contracted hours and a genuine opportunity to progress into leadership and management.

This is not agency work and not temporary work.

You will join a permanent care team where your experience will make a real difference to both the people you support and the colleagues working alongside you.

Choose from:

36 hours per week approximately £28,080 per year

48 hours per week approximately £37,440 per year

Pay is £15.00 per hour and you will be employed on a permanent contract.

The Role

As a Senior Support Worker, you will combine hands-on care with additional responsibility during shifts.

You will support and guide other Support Workers, promote safe and consistent practice and provide calm leadership when individuals experience behavioural escalation.

The role may involve supporting complex care packages operating at 3:1, 4:1 and 5:1 staffing levels.

You will help ensure that care plans, behavioural strategies, risk assessments and agreed support approaches are followed consistently.

Your responsibilities will include supporting colleagues during shifts, recognising behavioural changes and early warning signs, implementing preventative and de-escalation strategies and providing leadership during challenging incidents.

You will also help promote least restrictive practice, ensure incidents and safeguarding concerns are recorded appropriately, maintain high standards of care documentation and support new team members through shadowing and competency development.

Where required, you will elevate changes in risk or presentation to senior management or clinical teams.

Who We're Looking For

This is a senior position, so previous experience within care is essential.

We are particularly interested in candidates with experience of complex care, behaviours that challenge, physical aggression, behavioural escalation, Positive Behaviour Support, safeguarding, DoLS, behavioural risk assessments, de-escalation and incident management.

Experience supporting or supervising other care workers is highly desirable.

Experience working within 3:1, 4:1 or 5:1 complex care packages would also be advantageous.

Previous experience of appropriate physical intervention or restraint within a care environment is required.

Training

DMI / Dynamis training is highly desirable.

Current or recent PMVA or equivalent recognised physical intervention training may also be considered, subject to competency review and completion of any required organisation‑specific training.

A full UK driving licence is preferred.

Build Your Career With Us

We want this to be more than simply your next job. We want it to be the next stage of your career.

You will have access to funded qualifications and structured development opportunities, with progression available through NVQ Levels 1 5.

Your potential career pathway could be:

Senior Support Worker Team Leader Deputy Manager Service Manager Registered Manager

Level 5 Leadership & Management can also help put you on the pathway towards becoming a Registered Manager.

You bring the experience. We help build the pathway.

What You'll Get

• £15.00 per hour
• 36 or 48 contracted hours per week
• Up to £37,440 annual equivalent
• Consistent contracted hours
• Funded NVQ development
• Ongoing training
• Leadership progression opportunities
• Long-term career opportunities within complex care

Applicants must already have the right to work in the UK. No sponsorship is available for this position.

Permanent role. Senior responsibility. Real progression.