Senior Support Worker

Your Education Supply Ltd; Malvern; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Funded NVQ development

Leadership progression opportunities

Long-term career in complex care

Job summary

Your Education Supply Ltd in Malvern is seeking a Senior Support Worker to combine hands-on care with leadership responsibilities on shifts. The role is permanent, with 36 or 48 hours weekly and a pay rate of £15.00 per hour, equating to about £28,080–£37,440 annually.

You will supervise colleagues, promote safe practices, and manage incidents while ensuring care plans and risk assessments are followed. A driving licence is preferred, and NVQ progression is supported.

Qualifications

• Previous experience within care is essential.
• Experience with complex care, behaviours that challenge and escalation.
• Experience supervising other care workers is desirable.
• Experience with 3:1/4:1/5:1 complex care packages is advantageous.
• Previous experience with physical intervention/restraint is required.
• DMI/Dynamis training is desirable.
• PMVA or similar physical intervention training may be considered.
• Full UK driving licence preferred.

Responsibilities

• Provide hands-on care and take on senior responsibilities during shifts.
• Support and guide other Support Workers; promote safe, consistent practice and calm leadership during escalation incidents.
• Ensure care plans, behavioral strategies and risk assessments are followed.
• Recognise behavioural changes and implement preventative and de‑escalation strategies; lead during challenging incidents.
• Support new team members through shadowing and competency development; escalate changes in risk to management when needed.

Skills

Care experience

Leadership

Behaviour management

Safeguarding

Education

NVQ Levels 1-5

Job description

Senior Support Worker – Malvern (WR13)

£15.00 per hour | £28,080 – £37,440 per year | Permanent

NO SPONSORSHIP AVAILABLE

Ready to take the next step in your career in care?

Hours & Pay

Choose from:

• 36 hours per week – approximately £28,080 per year
• 48 hours per week – approximately £37,440 per year

Pay is £15.00 per hour and you will be employed on a permanent contract.

The Role

As a Senior Support Worker, you will combine hands‑on care with additional responsibility during shifts.

You will support and guide other Support Workers, promote safe and consistent practice and provide calm leadership when individuals experience behavioural escalation.

The role may involve supporting complex care packages operating at 3:1, 4:1 and 5:1 staffing levels.

You will help ensure that care plans, behavioural strategies, risk assessments and agreed support approaches are followed consistently.

Your responsibilities will include supporting colleagues during shifts, recognising behavioural changes and early warning signs, implementing preventative and de‑escalation strategies and providing leadership during challenging incidents.

You will also help promote least restrictive practice, ensure incidents and safeguarding concerns are recorded appropriately, maintain high standards of care documentation and support new team members through shadowing and competency development.

Where required, you will elevate changes in risk or presentation to senior management or clinical teams.

Who We're Looking For

This is a senior position, so previous experience within care is essential.

We are particularly interested in candidates with experience of complex care, behaviours that challenge, physical aggression, behavioural escalation, Positive Behaviour Support, safeguarding, DoLS, behavioural risk assessments, de‑escalation and incident management.

Experience supporting or supervising other care workers is highly desirable.

Experience working within 3:1, 4:1 or 5:1 complex care packages would also be advantageous.

Previous experience of appropriate physical intervention or restraint within a care environment is required.

Training

DMI / Dynamis training is highly desirable.

Current or recent PMVA or equivalent recognised physical intervention training may also be considered, subject to competency review and completion of any required organisation‑specific training.

A full UK driving licence is preferred.

Build Your Career With Us

We want this to be more than simply your next job. We want it to be the next stage of your career.

You will have access to funded qualifications and structured development opportunities, with progression available through NVQ Levels 1–5.

Your potential career pathway could be:

• Senior Support Worker → Team Leader → Deputy Manager → Service Manager → Registered Manager

Level 5 Leadership & Management can also help put you on the pathway towards becoming a Registered Manager.

You bring the experience. We help build the pathway.

What You'll Get

• £15.00 per hour
• 36 or 48 contracted hours per week
• Up to £37,440 annual equivalent
• Permanent employment
• Consistent contracted hours
• Funded NVQ development
• Ongoing training
• Leadership progression opportunities
• Pathway towards management
• Long-term career opportunities within complex care

Applicants must already have the right to work in the UK. No sponsorship is available for this position.

Permanent role. Senior responsibility. Real progression