Senior Support Worker

Your Education Supply Ltd; Dudley; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Funded NVQ development

Career progression

Long-term opportunities in complexCare

Job summary

Your Education Supply Ltd in Dudley is hiring a Senior Support Worker to lead and support a care team delivering complex care. You will supervise peers, uphold care plans, and guide staff through challenging behaviours while maintaining safety and high standards of documentation.

The role offers permanent, full-time hours (36 or 48 per week) with clear progression toward leadership, including NVQ development and long-term career opportunities in complex care.

Qualifications

• Experience in complex care and behaviours that challenge.
• Experience supervising or supporting other care workers.
• Experience working in 3:1, 4:1 or 5:1 complex care packages.
• Experience with physical intervention or restraint in a care setting.
• Full UK driving licence preferred.

Responsibilities

• Provide calm leadership during shifts and support team members.
• Ensure care plans, behavioural strategies, risk assessments and approaches are followed.
• Escalate changes in risk or presentation to senior management or clinical teams as needed.
• Support shadowing and competency development of new team members.
• Promote least restrictive practice and accurate safeguarding documentation.

Skills

Complex care

Behavioural escalation

Leadership

Safeguarding

De-escalation

Supervision experience

Restraint/physical intervention

Education

NVQ Levels 1–5

Job description

Senior Support Worker – Dudley

£15.00 per hour | £28,080 – £37,440 per year | Permanent

NO SPONSORSHIP AVAILABLE

Ready to take the next step in your career in care?

We are recruiting experienced Senior Support Workers in Dudley who are confident supporting individuals with complex needs and behaviours that challenge.

This is a permanent position offering stability, consistent contracted hours and a genuine opportunity to progress into leadership and management.

This is not agency work and not temporary work.

You will join a permanent care team where your experience will make a real difference to both the people you support and the colleagues working alongside you.

Hours & Pay

• 36 hours per week – approximately £28,080 per year
• 48 hours per week – approximately £37,440 per year

Pay is £15.00 per hour and you will be employed on a permanent contract.

The Role

As a Senior Support Worker, you will combine hands-on care with additional responsibility during shifts.

You will support and guide other Support Workers, promote safe and consistent practice and provide calm leadership when individuals experience behavioural escalation.

The role may involve supporting complex care packages operating at 3:1, 4:1 and 5:1 staffing levels.

You will help ensure that care plans, behavioural strategies, risk assessments and agreed support approaches are followed consistently.

Your responsibilities will include supporting colleagues during shifts, recognising behavioural changes and early warning signs, implementing preventative and de-escalation strategies and providing leadership during challenging incidents.

You will also help promote least restrictive practice, ensure incidents and safeguarding concerns are recorded appropriately, maintain high standards of care documentation and support new team members through shadowing and competency development.

Where required, you will **escalate** changes in risk or presentation to senior management or clinical teams.

Who We're Looking For

This is a senior position, so previous experience within care is essential.

We are particularly interested in candidates with experience of complex care, behaviours that challenge, physical aggression, behavioural escalation, Positive Behaviour Support, safeguarding, DoLS, behavioural risk assessments, de-escalation and incident management.

Experience supporting or supervising other care workers is highly desirable.

Experience working within 3:1, 4:1 or 5:1 complex care packages would also be advantageous.

Previous experience of appropriate physical intervention or restraint within a care environment is required.

Training

DMI / Dynamis training is highly desirable.

Current or recent PMVA or equivalent recognised physical intervention training may also be considered, subject to competency review and completion of any required organisation‑specific training.

A full UK driving licence is preferred.

Build Your Career With Us

We want this to be more than simply your next job. We want it to be the next stage of your career.

You will have access to funded qualifications and structured development opportunities, with progression available through NVQ Levels 1–5.

Your potential career pathway could be:

• Senior Support Worker → Team Leader → Deputy Manager → Service Manager → Registered Manager

Level 5 Leadership & Management can also help put you on the pathway towards becoming a Registered Manager.

You bring the experience. We help build the pathway.

What You'll Get

• £15.00 per hour
• 36 or 48 contracted hours per week
• Up to £37,440 annual equivalent
• Permanent employment
• Consistent contracted hours
• Funded NVQ development
• Ongoing training
• Leadership progression opportunities
• Pathway towards management
• Long-term career opportunities within complex care

Applicants must already have the right to work in the UK. No sponsorship is available for this position.

If you are an experienced Support Worker or Senior Support Worker who is confident working within complex care and ready for greater responsibility, we would love to hear from you.

Permanent role. Senior responsibility. Real progression