Senior Support Engineer

Stott and May; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Senior Support Engineer role in London with hybrid onsite presence (4 days in-office). You will deliver 1st–2nd line IT support, systems administration, and white-glove service to senior executives across global offices.

You will manage security, onboarding, patching, and collaboration tools, supporting 250+ employees worldwide. Ideal candidates have 5+ years in IT support for finance, strong Office 365 and Intune skills, and a Bachelor’s in Computer Science.

Qualifications

• 5+ years in IT support and systems administration, preferably in finance or asset management.
• Proficient in Office 365, Citrix, Intune, and troubleshooting.
• Bachelor's Degree in Computer Science preferred; certifications are a plus.
• Analytical, problem-solving, self-starter, and strong communicator.

Responsibilities

• System Management: Ensure smooth operation of computer systems.
• Support: Provide 1st - 2nd line support and administration.
• Executive Service: Deliver white-glove service to senior executives.
• Request Management: Prioritize and respond to service requests.
• Troubleshooting: Independently resolve IT issues.
• Security: Ensure compliance with the firm's Information Security Policy.
• Onboarding: Assist with new employee setups and asset management.
• Patch Management: Test and deploy monthly updates.
• Collaboration Tools: Oversee video conferencing and communication tools.
• Phishing Program: Administer the Knowbe4 phishing test program.
• Documentation: Maintain support documentation.
• Travel: Support remote office locations as needed.

Skills

IT support

System administration

Analytical thinking

Problem solving

Strong communicator

Education

Bachelor's Degree in Computer Science

Tools

Azure

Office 365

Intune

Darktrace

CrowdStrike

Windows

PowerShell

Bloomberg

Salesforce

Avaya

Zoom

Teams

VMWare

SharePoint

Job description

Job Title: Senior Support Engineer

Location: London (hybrid - 4 days onsite)

Role Overview:

Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands‑on 1st to 2nd line support and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and manage IT issues for over 250 employees worldwide.

Key Responsibilities:

• System Management:Ensure smooth operation of computer systems.
• Support:Provide 1st - 2nd line support and administration.
• Executive Service:Deliver white-glove service to senior executives.
• Request Management:Prioritize and respond to service requests.
• Troubleshooting:Independently resolve IT issues.
• Security:Ensure compliance with the firm's Information Security Policy.
• Onboarding:Assist with new employee setups and asset management.
• Patch Management:Test and deploy monthly updates.
• Collaboration Tools:Oversee video conferencing and communication tools.
• Phishing Program:Administer the Knowbe4 phishing test program.
• Documentation:Maintain support documentation.
• Travel:Support remote office locations as needed.

Ideal Experience:

• Experience:5+ years in IT support and systems administration, preferably in finance or asset management.
• Skills:Proficient in Office 365, Citrix, Intune, and troubleshooting.
• Education:Bachelor's Degree in Computer Science preferred; certifications are a plus.
• Attributes:Analytical, problem-solving, self-starter, and strong communicator.

Tools and Systems:

Azure, Office 365, Intune, Darktrace, Crowdstrike, Windows, PowerShell, Bloomberg, Salesforce, Avaya, Zoom, Teams, VMWare, SharePoint.