Senior Supervisor, Voids x2

Swindon Borough Council; Swindon; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Access to a car

Job summary

Swindon Borough Council is seeking two Senior Supervisors to lead voids and repairs operatives, delivering frontline services to residents and communities. You will bridge strategic priorities with day-to-day delivery, ensuring efficient deployment of resources and compliance with statutory obligations while managing contractors.

This is a hands-on leadership role for 37 hours per week, with a starting salary of £47,181 per annum plus benefits and a 3.3% pay award due in October.

Qualifications

• Proven Leadership: Experience managing multi-disciplinary frontline or operational teams in a fast-paced environment.
• Operational Expertise: Strong technical knowledge of resource allocation, workforce planning, and contractor management.
• Compliance Mindset: A clear, practical understanding of health and safety legislation and statutory compliance.
• Strategic & Analytical Skills: Ability to use data-driven decision-making (KPIs/SLAs) to monitor performance and implement improvements.
• Communication & Engagement: Excellent interpersonal skills to engage stakeholders and build relationships with residents and partners.

Responsibilities

• Lead, supervise, and develop multi-disciplinary operational teams.
• Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.
• Deploy staff, vehicles, equipment, and materials to meet daily and long-term service objectives.
• Monitor service delivery using KPIs, SLAs, and customer feedback to drive continuous improvement.
• Ensure operations align with corporate priorities, statutory requirements, and Health & Safety legislation.
• Lead on disciplinary, grievance, and capability procedures in line with Council policies.

Skills

Proven Leadership

Operational Expertise

Compliance Mindset

Strategic & Analytical Skills

Communication & Engagement

Job description

Senior Supervisor, Voids x 2

Ref: 186517

Salary: £47,181 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October.

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your Next Role

Are you a proven operational leader with a passion for delivering high-quality public services? We are seeking 2 dynamic Senior Supervisors to lead a team of Void or Repairs operatives, manage, and inspire multi-disciplinary teams delivering vital frontline services to our residents and communities.

In this role, you will bridge the gap between strategic council priorities and day-to-day frontline delivery. You will hold strategic oversight of daily and long-term operations—ensuring the effective deployment of resources, strict compliance with statutory obligations, and the seamless management of contractors. This is a high-impact role where your focus on safety, efficiency, and continuous innovation will directly shape and sustain a high-performing service culture.

You will support the repair/ maintenance, and improvement of the Council’s housing and corporate property portfolio.

• Team Leadership: Lead, supervise, and develop multi-disciplinary operational teams, managing recruitment, inductions, training, and performance appraisals (PDPs).


• Workforce Planning: Coordinate staff levels, rotas, leave, and sickness to guarantee uninterrupted service continuity.


• Operational Resource Management: Effectively deploy staff, vehicles, equipment, and materials to meet daily and long-term service objectives.


• Performance & Quality: Monitor and evaluate service delivery using KPIs, SLAs, and customer feedback to drive continuous improvement.


• Compliance & Safety: Ensure all operations strictly align with corporate priorities, statutory requirements, and rigorous Health & Safety legislation.


• HR & Policy Management: Lead on disciplinary, grievance, and capability procedures in line with Council policies, fostering a culture of accountability

What We Are Looking For

• Proven Leadership: Experience managing multi-disciplinary frontline or operational teams in a fast-paced environment.


• Operational Expertise: Strong technical knowledge of resource allocation, workforce planning, and contractor management.


• Compliance Mindset: A clear, practical understanding of health and safety legislation and statutory compliance.


• Strategic & Analytical Skills: Ability to use data-driven decision-making (KPIs/SLAs) to monitor performance and implement improvements.


• Communication & Engagement: Excellent interpersonal skills to engage stakeholders and build relationships with residents and partners.

The ability to travel throughout the Borough will be required and access to a car.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read ourstatement of commitment to equality & inclusion.

Closing date: 22 September 2026

Interview date: w/c 28 September 2026

Interview format: 15 min presentation testing knowledge and communication skills followed by interview questions testing all assessment criteria