Senior Supervisor

ENGINEERINGUK; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Supervisor to join their Responsive Maintenance division. This role involves delivering reactive and planned maintenance services, ensuring high-quality service delivery, and managing work scheduling. The ideal candidate will have a strong background in responsive maintenance, excellent communication skills, and a proven ability to lead teams effectively. Join a company that values sustainability and community engagement, and make a meaningful impact in the built environment. If you are passionate about creating thriving spaces and have the required qualifications, this opportunity is perfect for you.

Qualifications

• Must have a full UK driving licence.
• Prior responsive maintenance experience is crucial.

Responsibilities

• Ensure high-quality service with management of work scheduling.
• Manage responsive repairs function and monitor performance.
• Lead and develop your team effectively.

Skills

Excellent communication

Problem-solving

Multi-tasking

Responsive maintenance experience

Education

SSSTS qualification

Tools

Work scheduling management

Job description

Employer: Wates Group
Location: Hammersmith, Greater London, United Kingdom
Salary: Competitive
Closing date: 9 May 2025

The Vacancy

We have an opportunity for a Senior Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.

Key Accountabilities will include:

• Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
• Represent Wates at client and resident performance meetings as requested by the Operations Manager
• Manage the responsive repairs function to ensure consistent performance against targets
• Effective and efficient management of material costs and ensure that all are following correct processes and procedures
• Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
• Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service

You must have a full UK driving licence.

To be successful in the role, you must also be an excellent communicator with the ability to problem solve, multi-task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.