Senior Student Welfare Officer - Winter Camp

CATS Global Schools; Canterbury; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Free accommodation with your own room

33 days annual leave (pro rata)

Full-time employment

Job summary

Stafford House International in Canterbury seeks a Senior Student Welfare Officer to be a key part of our Student Services team. You will focus on welcoming international students, managing arrivals and accommodation queries, and delivering pastoral support to ensure a safe and inclusive living and learning environment.

You will work closely with the Vice Principal and Welfare Officers, supporting activities and day-to-day life in Canterbury.

Qualifications

• Experience of working with young people is advantageous.
• Experience with international students or in a residential setting is beneficial.
• Strong communication and customer service skills.
• Ability to stay calm and decisive in challenging situations.

Responsibilities

• Greet students and assist with arrivals, departures and accommodation queries.
• Support the Vice Principal and Student Welfare Officers.
• Provide pastoral and welfare support and help students settle into life in Canterbury.
• Assist with student activities, excursions and evening programmes, including junior programmes.
• Help maintain a safe, clean and welcoming residence in coordination with staff.
• Assist with general administration and respond to enquiries.
• Share on-call duties for the emergency phone on a rota basis.
• Collaborate with colleagues to deliver high levels of student support and customer care.
• Contribute to a positive, international school community.

Skills

Youth work experience

Intercultural communication

Customer service

Problem solving

Organizational skills

MS Office basics

Safeguarding awareness

Job description

Would you enjoy helping young people from around the world settle into life in Canterbury?

Join Stafford House International as a Senior Student Welfare Officer and become a key part of our students' experience.

We're a vibrant, fast-paced English language school welcoming hundreds of international students each year. You will be one of the first points of contact for our students, helping with everything from arrivals and accommodation queries to activities, pastoral support and day-to-day life in Canterbury.

This is a varied, people-focused role. You'll get to know students from around the world and help them feel welcome, safe and supported during their time with us. As part of the role, you'll have your own room and access to kitchen facilities within the student residence. You're also welcome to stay in the accommodation when you're not on duty.

What's in it for you?

• £660.92 per week
• Fixed-term throughout January 2027
• Full-time employment
• Free accommodation with your own room
• 33 days annual leave (pro rata)

What you'll be doing

You'll be part of our Student Services team, supporting students throughout their time with us and working closely with colleagues across the school.

Your day-to-day responsibilities will include:

• Welcoming students and supporting arrivals, departures and accommodation queries
• Supporting the Vice Principal and Student Welfare Officers
• Providing pastoral and welfare support and helping students settle into life in Canterbury
• Supporting student activities, excursions and evening activities, including junior programmes
• Helping maintain a safe, clean and welcoming residence, working with cleaning and maintenance teams
• Supporting students with general administration and responding to enquiries
• Holding the emergency phone on a rota basis
• Working closely with colleagues across the school to ensure students receive a high level of support and customer care
• The role combines student support, pastoral care, accommodation, activities and customer service, making it a great opportunity for someone who enjoys variety and likes being part of a busy, international environment.

What we're looking for

We're looking for someone who is positive, practical and confident, with a genuine interest in helping people and creating a great experience for our students.

You'll need:

• Experience of working with young people would be an advantage, as would experience working with international students or in a residential environment.
• A can-do attitude and flexible approach to problem-solving
• Excellent communication and customer service skills
• The confidence to deal with situations calmly and decisively
• Good organisational skills and the ability to prioritise
• Confidence using databases and Microsoft Office
• Cultural awareness when working with students and colleagues from different backgrounds
• An understanding of safeguarding when working with young people

More information

OUR COMMITMENT TO SAFEGUARDING

CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment.

All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks, in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and, if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY

If you're looking for a varied role where you can make a genuine difference to the experience of international students, while living and working as part of a welcoming school community, we'd love to hear from you.

We look forward to hearing from you. Good luck!