Support Administrator

University of Glasgow; Glasgow; Hybrid; GBP 25,000 - 26,000; Part time

Job summary

University of Glasgow is seeking a part-time Support Administrator to assist the Academic and Digital Development Adviser with diary planning, communications, and administration. The role involves supporting the ADD team and processing Access to Work claims as needed.

The post emphasizes diary coordination, prioritisation, customer service, and data interpretation, with potential limited supervision and a pro rata salary.

Qualifications

• A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• A2 Detailed knowledge of relevant systems such as Microsoft Office and Outlook, equipment, processes and procedures including software packages.
• A3 Understanding of relevant policies and procedures relative to the role, and the quality standards and outputs required.
• B1 Knowledge of ADD services and procedures relevant to ADD operations.
• C1 Effective planning, organising and prioritising.
• C2 Ability to plan or schedule work days and weeks ahead, and to respond to changing pressures or requirements.
• C3 Good level of IT competence including familiarity Microsoft Office, and Outlook.
• C4 Ability to undertake assigned tasks in a timely manner and to an acceptable standard
• C5 Initiative and judgement to resolve problems independently.
• C6 Excellent interpersonal skills with the ability to communicate clearly, clarifying requirements, responding to colleagues and customers.
• C7 Good attention to detail.
• E1 Experience of diary coordination and diary management using Outlook.
• E2 Experience of providing administration support using Microsoft Office.
• F1 Experience working with neurodiverse colleagues.

Responsibilities

• Assist the Academic and Digital Development Adviser, as part of the Academic and Digital Development (ADD) team, in planning and prioritising work activities and support the Adviser with responding to conflicting demands. This will involve reviewing emails, suggesting action points, attending approximately weekly meetings, occasionally liaising with the Advisor’s line manager and collaboratively reviewing their current and upcoming workload, workstreams, and obligations.
• Set short term priorities or work schedules, assigning straightforward and routine tasks to others, to ensure operational efficiency. Collaborate and advise on the administrative and organisational aspects of the Academic and Digital Development Adviser’s workload.
• Resolve administrative issues, e.g, diary conflicts, applying sound judgement based on experience, largely without reference to others to provide an effective service and clear advice to colleagues and customers.
• Deliver a range of administrative and/or customer service activities to maximise service quality and continuity including sending follow-up communications email on behalf of the Academic and Digital Development Adviser or preparing straightforward analysis, manipulation and interpretation of data.
• May include limited supervisory responsibility. Some tasks will require the same skills and responsibilities as limited supervision. For example, monitoring task progress and advising on organisation and workload.

Skills

Planning & prioritising

Diary management

Communication

Interpersonal skills

Attention to detail

Problem solving

Independent judgement

Education

A1 Competencies for post duties

A2 MS Office & Outlook knowledge

A3 Policies & procedures understanding

B1 ADD services knowledge

Tools

Microsoft Office

Outlook

Job description

Job Purpose

The Support Administrator role will assist the Academic and Digital Development Adviser with planning and co-ordinating their diary, monitoring and supporting communications and collating actions from monitored communications. The postholder will provide ongoing, specific and assistive support to the Academic and Digital Development Adviser, who has a disability, to enable them to undertake the key preparation and diary management administrative activities of this Adviser role. The Support Administrator will also assist with processing and submission of Access to Work claims.

Main Duties and Responsibilities

1. Assist the Academic and Digital Development Adviser, as part of the Academic and Digital Development (ADD) team, in planning and prioritising work activities and support the Adviser with responding to conflicting demands. This will involve reviewing emails, suggesting action points, attending approximately weekly meetings, occasionally liaising with the Advisor’s line manager and collaboratively reviewing their current and upcoming workload, workstreams, and obligations.

2. Set short term priorities or work schedules, assigning straightforward and routine tasks to others, to ensure operational efficiency. Collaborate and advise on the administrative and organisational aspects of the Academic and Digital Development Adviser’s workload. This will include diary and time management, setting reminders to optimise workflow and utilising knowledge of the appropriate departments and service relevant to ADD operations.

3. Resolve administrative issues, e.g, diary conflicts, applying sound judgement based on experience, largely without reference to others to provide an effective service and clear advice to colleagues and customers.

4. Deliver a range of administrative and/or customer service activities to maximise service quality and continuity including sending follow-up communications email on behalf of the Academic and Digital Development Adviser or preparing straightforward analysis, manipulation and interpretation of data.

5. May include limited supervisory responsibility. Some tasks will require the same skills and responsibilities as limited supervision. For example, monitoring task progress and advising on organisation and workload.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

A2 Detailed knowledge of relevant systems such as Microsoft Office and Outlook, equipment, processes and procedures including software packages.

A3 Understanding of relevant policies and procedures relative to the role, and the quality standards and outputs required.

Desirable:

B1 Knowledge of ADD services and procedures relevant to ADD operations.

Skills

Essential:

C1 Effective planning, organising and prioritising.

C2 Ability to plan or schedule work days and weeks ahead, and to respond to changing pressures or requirements.

C3 Good level of IT competence including familiarity Microsoft Office, and Outlook.

C4 Ability to undertake assigned tasks in a timely manner and to an acceptable standard

C5 Initiative and judgement to resolve problems independently.

C6 Excellent interpersonal skills with the ability to communicate clearly, clarifying requirements, responding to colleagues and customers.

C7 Good attention to detail.

Experience

Essential:

E1 Experience of diary coordination and diary management using Outlook.

E2 Experience of providing administration support using Microsoft Office.

Desirable:

F1 Experience working with neurodiverse colleagues.

Terms and Conditions

Salary will be Grade 3, £24,685 - £25,249 per annum pro rata.

This post is part-time (up to 7 hours per week, working hours will be agreed with the successful candidate), and open ended with funding available for up to the 15th March 2029 in the first instance.

Closing date: 23:45 11th September 2026

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under‑represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.