Senior Student Adviser

National Union of Students; Birmingham; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Generous Holidays

Pension Scheme

Wedding/Graduation day leave

Health Care Cash Plan

Volunteering day

Compassionate Leave

Cycle to Work Scheme

Staff socials

Job summary

BCUSU is seeking a Senior Student Adviser to deliver high-quality, independent student advice and to supervise and guide a team of advisers. The role focuses on complex casework, quality assurance, and service development to benefit students.

You will provide day-to-day professional oversight, maintain audit-ready records, and help drive improvements in advice delivery in a busy student services environment.

Qualifications

• Relevant Advice training (e.g. Citizens Advice / AdviceUK)
• Minimum 2 years' experience of delivering advice and casework in a relevant setting
• Experience of managing complex and sensitive cases
• Understanding of quality standards within advice provision (e.g. AdviceUK)
• Experience of supporting or guiding others in a professional context
• Advanced communication and stakeholder engagement skills
• Ability to manage complex, high-risk and emotionally demanding cases
• Strong analytical and problem-solving skills
• Ability to ensure consistency and quality of practice
• High level of accuracy and audit-ready recording-keeping

Responsibilities

• Deliver high-quality, independent advice and manage complex casework
• Oversee day-to-day operational practice and ensure service quality
• Support advice insight generation, service development and influence at thematic level

Skills

Communication

Stakeholder engagement

Analytical thinking

Attention to detail

Resilience

IT literacy

Tools

Excel

Word

Outlook

AdvicePro

Job description

Job Description

We're looking for a Senior Student Adviser to deliver high quality, independent advice and manage complex casework at BCUSU.

BCUSU's Advice Team provide essential support to all students at BCU, on issues related to academics and housing. We're completely independent from the University, and provide confidential support for students' issues.

This is a great opportunity for an Adviser looking to step into a supervisory role, with additional responsibilities. You'll provide day-to-day professional oversight and guidance to our team of advisers and ensure a high quality of advice delivery.

Key responsibilities:

• Deliver high-quality, independent advice and manage complex casework that provides measurable benefit to students.
• Responsible for day-to-day operational practice, whilst supporting quality assurance, and service capability in line with BCUSU values.
• Support advice insight generation, service development, and influence at thematic level

Who we're looking for...

The successful candidate will have:

• Relevant Advice training (e.g. Citizens Advice / AdviceUK)
• Minimum 2 years' experience of delivering advice and casework in a relevant setting
• Experience of managing complex and sensitive cases
• Understanding of quality standards within advice provision (e.g. AdviceUK)
• Experience of supporting or guiding others in a professional context
• Advanced communication and stakeholder engagement skills
• Ability to manage complex, high-risk and emotionally demanding cases
• Strong analytical and problem-solving skills
• Ability to ensure consistency and quality of practice
• High level of accuracy and attention to detail, including audit-ready recording-keeping
• Ability to identify patterns and translate insight into practical action
• Ability to work influence outcomes at department or school/college (or equivalent) level
• Excellent standard of IT literacy, including Excel, Word, Outlook and Advice Management System (e.g. AdvicePro)
• Resilience and ability to manage competing demands

Hours

Full time, 35 hours per week.

Salary

£33,449 - £36,900 (Grade D)

Application deadline:

Sunday 23rd August, 11pm

Selection process

If shortlisted for an interview, you should be contacted by Friday 4th September. If you have not heard back by this date, please consider that your application has been unsuccessful.

Interview date

Wednesday 9th September

Why work for BCUSU?

Staff members have a number of benefits:

• Generous Holidays (32 days plus 8 Bank Holidays paid annual leave pro-rata)
• Optional Contributory Pension Scheme (eligible for joining after completion of probation period)
• Additional day holiday for Wedding day and Graduation day
• Enhanced Maternity, Paternity, Adoption pay and leave
• Health Care Cash Plan - money back on everyday health care such as dental, optical and physio costs, and additional benefits like remote GP appointments, mental health support, exclusive discounts on high street purchases and more.
• Volunteering - take one day volunteering and BCUSU will match it with another day for you to volunteer
• Paid Compassionate Leave
• Cycle to Work Scheme
• Access to student discount platforms
• BCU Library membership
• Staff socials - subsidised events usually Summer and/or Christmas

Other info:

BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to assist you in the application or interview process please get in touch to discuss your needs, by emailing [e-mail]