Student Adviser x 2

Cardiff University Students' Union; Cardiff; On-site; GBP 23,000 - 32,000; Full time

Job summary

Cardiff Students' Union is hiring Student Advisers to provide free, confidential, impartial advice to students across academic, housing, finances, and wellbeing matters. The role involves face-to-face engagement, advocating for students, and supporting them through university procedures.

You will join a dedicated Student Advice team, work flexibly with full-time 35 hrs or part-time minimum 20 hrs, and help students achieve positive outcomes with professional, student-centred support.

Qualifications

• Candidates should demonstrate empathy and a supportive approach.
• Excellent communication and active listening skills are essential.
• Ability to explain complex procedures clearly to students.
• Experience in student services or welfare support is desirable.

Responsibilities

• Provide free, confidential, impartial student advice on a range of issues.
• Help students understand options and navigate university procedures.
• Assist with investigations and hearings as needed.
• Coordinate with the Student Advice team and support campaigns.
• Build positive relationships to empower students to resolve issues.
• Engage with students face-to-face and in a timely, student-centred manner.

Skills

Empathy

Strong communication

Counselling/advising

Team collaboration

Job description

Full-time (35 hours per week) and Part-time (minimum 20 hours per week) opportunities available

Are you passionate about supporting students and making a positive difference to their university experience? Cardiff Students' Union is looking for enthusiastic, empathetic, and motivated individuals to join our Student Advice team.

As a Student Adviser, you will play a vital role in providing free, confidential, impartial, and independent advice to students across a wide range of issues. Working as part of a dedicated team, you will empower students to understand their options, navigate university procedures, and access the support they need to achieve positive outcomes.

This is a rewarding role that involves regular face-to-face engagement with students, helping them address challenges relating to academic matters, housing, complaints, wellbeing, finances, employment, and other aspects of student life. You will also advocate on behalf of students where appropriate and support them through formal university processes and investigations.

What you'll be doing

As a Student Adviser, you will:

• Provide high-quality advice, information, and guidance to Cardiff Students' Union members.
• Support students to understand their options and make informed decisions regarding academic, housing, financial, consumer, employment, and social welfare issues.
• Assist and accompany students through formal university procedures and investigations, including helping them prepare for hearings and panels where required.
• Deliver advice and support in a timely, professional, and student-centred manner.
• Build positive relationships with students and help them develop the confidence and knowledge needed to resolve issues effectively.
• Coordinate the Student-Staff Enquiry Team and contribute to the delivery of key Student Advice campaigns throughout the academic year.
• Work collaboratively with colleagues across the Students' Union and university to ensure students receive the best possible support.

Why join us?

This is an opportunity to make a meaningful impact on students' lives every day while working in a supportive and values-driven environment. Whether you're looking for a full-time role or a flexible part-time opportunity, you'll be joining a team that is committed to empowering students and championing their interests.

Join us and help make Cardiff Students' Union a place where every student can access the support and guidance they need to thrive.